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That’s true if they have the technology to do that, which wouldn’t be too hard these days.

Without knowing the exact specifics of your situation, a private company cannot issue a "fine" in Queensland, as only government entities or courts have the authority to impose fines; a private company can only issue a payment notice for a breach of contract terms and conditions, which they...

Are your plans flexible enough to travel in the opposite direction? You seem to be wanting to go from Australia to Vancouver to Dublin. What if you looked at a route that was the other way i.e. Australia to Dublin to Vancouver? Even if you have to backtrack a bit it might be easier to find...

So (a) what should happen, and (b) what does happen to the passengers now in the situation I have highlighted above? Just leave the passengers to sleep in the terminal for a few days? Yes it would make it a lot tougher for a startup, but again, what do you want to happen to the passengers in...

Where is the hard evidence from the EU that supports the claims you make here? I’m not sure the claim that you make in your first paragraph actually plays out to any large degree that would be subject to a valid claim. EasyJet still seem to be going ok selling airfares for GBP20. So all...

My memory might be failing me but I thought there was some signage. Yes I’m sure you will get checked in if you front up to any check in desk - and not a kiosk.

On August 20 I used the dom->int check in counters at MEL. They were at the far end of the check-in area as described by @Flyfrequently above. Have they been closed/moved/demolished since then?

Regarding their potential insurance claim - what is the actual financial loss here? A USD299 hotel bill? Is there anything else? If it is only that much then it might be hardly worth a claim if there is an excess involved. (There is obviously the stress, but insurance policies typically...

Is there a reason why you are flying out of EWR instead of JFK? Is it simply a flight availability issue?

You’ve got enough there to drown your sorrows over and over again if it’s a bad deal. 65 points per dollar seems pretty good. I hope you used a points earning card to get a few extra points as well.

After your last chapter, I think you should be sending an email off to the rewards escalation email address. It seems to resolve these complex issues quite promptly and puts the case in the hands on skilled and knowledgeable operators on these reward bookings...

I thought that the system automatically capped out at 318k points and did not require operator intervention to cap the points. If this is correct then there must be something wrong in the existing booking that is throwing it out on the OWA parameters.

But remember, non-status guests have little to no right to expect/request a late checkout when checking in. It is typically a benefit that comes with status.

Don’t you mean: Yes, indeed.

Put in the upgrade request as soon as your booking is made and make your booking as soon as possible. You have nothing to lose by putting in the request. You should do it and hope that luck falls your way.

That’s worth firing off an email for their Customer Care team for a please explain and a request for compensation.

Melbourne

I don't recall receiving any invitations.

What you have described is not a transit. That’s a stay.

Isn't it a play on the early 1980's song by Journey "Don't Stop Believin'"? That's what I thought when I first saw it anyway.