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    Etihad/Virgin Gold Luggage Allowance Confusion

    Hi Jusrus, as per our current agreement with Velocity, Gold Guests will receive 15 kilos (weight concept) bonus allowance in addition to their ticketed allowance. The maximum allowed weight per bag is 32 kilos. For further clarification on Velocity Benefit, you'll need to contact Virgin...
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    No refund after dishonoured Neighbour-Free Seats

    Hi Shedboy. I would like to look into it further for you. Can you please let me know if you have an existing case number? You mentioned you have been in touch with one of us. On which channel was it, and under which name? If it's easier, just drop us a Facebook private message, and we'll check...
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    When transferred AX points dont appear and EY doesn't care

    Hi There, you can get in touch with our Etihad Guest team directly at for further assistance. Or contact us with your account details via our social media channels. Thank you. *Zoe
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    Help with Etihad seat allocation issue

    Hi Dale, I can see from your previous tweet we're trying our best to assist you. However, at this minute, we're not able to move other guests once they have chosen their seat selection. We shall get back to you via Twitter if anything gets changed. Thank you. *Ari
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    Question VA - EY at Hong Kong Airport

    Hi Thibault. Feel free to send us your booking references via private message on our Twitter or Facebook channel, and we will check with our airport team for you. Thank you. *Ari
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    Advice please - Etihad refusing compensation for involuntary downgrade

    Hi there, sorry to learn about what happened. Please send us your case number or email address via pm, or to any of our social media channels e.g. Facebook Messenger, Twitter . We will look into it and follow up your claim. Thank you. *Ari
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    4hrs in Abu dhabi, any suggestions?

    Hi there, you can check and see if you like to pay to enter the lounge for your transit time in Abu Dhabi (AUH). I hope this helps. *Isi
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    Answered Etihad Upgrade cost

    Hello there, if you like to check for the costs it's best when you check with our Contact Centre. They can give you the exact charge for an upgrade with your fare. Click the link to check for your local number. Let us know if you need anything...
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    Hi there, find more details here: *Isi
  10. E

    Help with determining fare class on Etihad

    Hi there, can you please send us your mother-in-law's booking reference in a private message here, or one of our Social Media channels (Twitter, Facebook, Instagram), so we can have a look into her booking and advise you of the upgrade options. *Ivy
  11. E

    Extra Legroom Seats When Booking With Velocity Points

    Hello Davestan, if you're holding a 795 Virgin Australia rewards ticket, please check the availability of the extra legroom seat at the time of check in. Thanks. *Ari
  12. E

    AUH- PER Flight cancelled

    Our flights to Perth will be suspended from October 1. All guests that have booking for this date or any date after October 1 will be rerouted via Sydney or Melbourne, or they can get a refund of the ticket. You can call our Contact Centre to assist you with both options. *Marc
  13. E

    Etihad overbooked economy, volunteer bumped experiences

    Hi Gravity, how do you know you flight is overbooked? What is your flight number? We can then check it for you. Also when there are still seats available in another cabin the flight is not considered overbooked. ;) *Isi
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    When transferred AX points dont appear and EY doesn't care

    Hi there, we are sorry to hear about that. Please send us your Etihad Guest Number in a private message and we will follow it up with our Etihad Guest Team. Thank you. *Marc
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    Etihad Guest Program

    Hi there, we're sorry for the confusion. Please let us know if you have any questions about your Etihad Guest account or your membership status, we are happy to assist you. *Ivy
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    How to redeem Etihad Guest miles for Virgin Australia flights

    Hi there, thanks for your positive review. We're happy to hear that you are satisfied with our Contact Centre assistance in regards to your booking. We're looking forward to welcome you on board soon. *Ivy
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    Etihad Fare Bases and changing them?

    Thank you. Were you able to get in touch with our Contact Centre? They can normally also assist with the Etihad Guest website error. *Ela
  18. E

    Etihad Fare Bases and changing them?

    Can you please specify the problem that you are facing with the Etihad Guest Website and the Password? Please also send us your Etihad Guest Number in a private message. Thank you. *Marc
  19. E

    Etihad Fare Bases and changing them?

    Hi there, yes you should be able to upgrade your fare with us. Please call our Contact Centre to assist you in doing so and to select the seats for you too. *Marc
  20. E

    Various issues - might book through Virgin?

    This issue is not known to us, however if you experience a similar issue please send it to our email address You can also call our Contact Centre to assist you with booking the fare that you want. If you find the same fares cheaper on other websites you can book it through...