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  1. C

    Qantas call centre call disconnect after long wait

    Just wanted to vent my frustration after waiting hours on the phone after I finally got through to the call centre the call disconnected after 2mins and the operator never called back. It’s so sad as a customer we literally have no options other than calling again waiting for hours and pray to...
  2. C

    Qantas staff cancelled my flight and rebooked it to a new country!

    On 5/3/18 after waiting for 1.5hr on the phone we finally booked our flight from Sydney to HongKong, then return from taiwan to Sydney. We received our booking confirmation and hang up the phone. We immediately checked the online account and confirmed the booking is correct (just in case the...