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  1. RickyRiccardo

    Just how many Velocity Points?

    You bet. We are definitely pursuing this in negotiations. I used to be a QFF Gold and regularly used single sectors on QFF points so I am keen to see us deliver this - hopefully this calendar year.
  2. RickyRiccardo

    Just how many Velocity Points?

    Wouldn't that be lovely.
  3. RickyRiccardo

    Just how many Velocity Points?

    Absolutely no offence taken. I totally respect the fact that you have to make the decision that is right for you. All I can tell you is that we haven't been resting on our laurels and that we have been pursuing improved availability, pricing and technology. Unfortunately these things just take...
  4. RickyRiccardo

    Just how many Velocity Points?

    "choice of destinations". There are approx 120 unique (one-stop / non-stop) destinations with our current partners - so our reach throughout Europe, Africa, Asia, the Middle East and America is pretty good. And on the pricing front .... don't worry we're on to it :) Cheers
  5. RickyRiccardo

    Just how many Velocity Points?

    Hi, Sorry for the delay in getting back to you. We've updated our pages to assist you understand our premium Reward Seat proposition. What you will find is that we have updated both Emirates http://www.velocityrewards.com.au/content/Redeem/Airlines/Emirates/index.htm and Virgin Atlantic...
  6. RickyRiccardo

    Just how many Velocity Points?

    I've pulled the team together to understand the situation and there are no secrets here - it's all about demand, pricing and availability. What we've decided to do is update our Airline Partner pages on Velocity Rewards - Home with the same table that we have for V Australia, which shows...
  7. RickyRiccardo

    Just how many Velocity Points?

    Your spot on. There are a number of variables that need to be considered: - Access to Reward Seats (in these fare classes across our airline partners). This varies from time to time depending on the airlines load factors etc. - Any Seat pricing variations making it difficult to specify an Any...
  8. RickyRiccardo

    V Australia and Velocity issues....

    Hi Iain, I'm sorry that our communications and booking processes have caused you some frustration and inconvenience. We do have a problem with the web-based booking engine on the one-way from LA to AU port - so that's definitely our fault and we are fixing it now. I've tried to answer your...
  9. RickyRiccardo

    Now Expired: 50% Bonus Points when you transfer to Velocity

    I am not sure why ff.com re-issued a post of mine from April last year? That's why there is confusion. I haven't posted anything about a 50% bonus campaign this year (you can see the post date in the message). If I were drawing your attention to any promotions it would be the 'Win 25 Million...
  10. RickyRiccardo

    Virgin Blue Codeshare Partners

    Hi, Yes, NigelinOZ is correct about only earning Points with Velocity Partners, but you do make a good Point about updating the Voyeur Maps with a Velocity Partners map :) I'll feed this back to our marketing team. Cheers, Ricky
  11. RickyRiccardo

    Status Credits for Velocity Rewards

    We haven't done the best job of explaining the double dip have we. It should say something along the lines of: First use your Amex Card to earn Points for every dollar that you spend on your fare Second, take your flight (with Virgin/Poly/Pacific Blue) and earn Velocity Points and Status...
  12. RickyRiccardo

    I have 2 passes for The Lounge to give away

    Hi, Every Velocity member that transitions to Silver gets a complimentary voucher to try the Lounge (a try before you buy offer). The terms and conditions on the voucher stipulate that it isn't transferable and that it is a one off use for the Member receiving the voucher. It's really as...
  13. RickyRiccardo

    I have 2 passes for The Lounge to give away

    Hi Jad01 That's a really nice idea, and good on you for thinking of your fellow Silver travellers! Unfortunately when Velocity issues you with a paper voucher to the Lounge (in your Welcome to Silver pack) we also put an eVoucher in the Lounge Management system - and that is the one that...
  14. RickyRiccardo

    Upgrade to silver - need some clarifcation

    Hi, You actually need 20,000 Status Credits - not Points to make it to Silver. You earn Status Credits at the same rate as Points on flights with Virgin Blue, Polynesian Blue and Pacific Blue. (You'll soon be able to earn Status Credits with V Australia too). Your current Status Credit...
  15. RickyRiccardo

    Cancelling Points Flights

    It’s correct to say that when a member cancels a Velocity redemption booking they do not get the points back. However when they receive a credit shell with Virgin Blue (just quote the reservation number) for the dollar amount of the cancelled fare (less cancellation fees if applicable), they...
  16. RickyRiccardo

    Emirates not a TRUE redemption partner?

    QF charge 8,000 points SYD-MEL and we charge 6,900 (for a std Reward Seat). However if there's a sale fare we can come in under that too (which you won't currently get with QFF). And then Any Seat ...well we can't do the comparison because they don't have the product yet. But apparently all of...
  17. RickyRiccardo

    Emirates not a TRUE redemption partner?

    That's why we monitor these discussions to ensure that we are aligned to what is happening, and that the feedback goes to the relevant parts of the business. Nobby received an inadequate service experience at our call centre and that has been addressed with the call-centre so hopefully that...
  18. RickyRiccardo

    Emirates not a TRUE redemption partner?

    Hi Nobby, that's not actually correct we do get access to Reward Seats on Emirates and have taken redemption bookings. The issue is that availability is limited and the campaign has been extremely successful. Regards, Ricky
  19. RickyRiccardo

    Now Expired: 50% Bonus Points when you transfer to Velocity

    I just got this offer in the mail from AMEX/Velocity Get 50% Bonus Points & you could win! If you’re a member of American ExpressÒ Membership RewardsÔ, you could be flying across the globe on Velocity Points sooner than you think. Just transfer at least 2,000 Membership Rewards points to...
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