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  1. Velocity Frequent Flyer

    Program Update: Virgin Australia’s Fares For You

    Velocity Frequent Flyer Program Update Dear Australian Frequent Flyers, As a heads up we are about to send out the following email to members: We are pleased to let you know that on 7 September 2016 Virgin Australia is launching new fare options to offer you more choice during the booking...
  2. Velocity Frequent Flyer

    International lounge access in Sydney - temporary changes

    Dear AFF members, The Air New Zealand Lounge in Sydney (T1) international terminal is undergoing an extensive refurbishment which commenced on 1 November 2014. During this time, eligible guests including Velocity Gold and Platinum members departing from Sydney will have access to the...
  3. Velocity Frequent Flyer

    Important program announcement

    Dear AFF members, You will no doubt have already learnt of today’s news about Velocity Frequent Flyer from the media but we felt that it is important to provide our valued members with more information about what this development means for you. We are pleased to provide the AFF community with...
  4. Velocity Frequent Flyer

    Earn 500 bonus Points when you join Velocity by 30 June 2014

    Not a member of Velocity Frequent Flyer? You can earn 500 bonus Velocity Points when you join Velocity for free by 30 June 2014. Simply use Promo Code 14345 when you join but be quick as this offer is only available to the first 5,000 people to sign up. Join now Click here for full Terms &...
  5. Velocity Frequent Flyer

    Virgin Happy Hour [Thursdays]

    We’re very excited to announce that Happy Hour is returning soon. Following on from guest feedback, we’re pleased to be bringing back our exclusive sale on flights, holiday packages, car hire bookings, hotel stays, Velocity member offers and more. Of course, Velocity members earn Status...
  6. Velocity Frequent Flyer

    Velocity announces partnership with Starwood Preferred Guest

    We’re excited to announce Velocity Frequent Flyer’s new partnership with Starwood Preferred Guest®, the leading loyalty program of global luxury hotel group Starwood Hotels and Resorts. Velocity is the only Australian loyalty program to partner with Starwood Hotels and Resorts which offers...
  7. Velocity Frequent Flyer

    SilkAir joins Velocity Frequent Flyer from today (10th Oct)

    Today SilkAir (MI), the regional airline of Singapore Airlines, becomes the latest airline partner to join Velocity Frequent Flyer. Velocity members will be able to earn Points and Status Credits or redeem their Points on the SilkAir network across South East Asia, India and China. This...
  8. Velocity Frequent Flyer

    Discounted Access for Velocity members to Delta EconomyComfort Seating

    We know this one has been asked for before on AFF, so nice to be able to present it, especially on a Friday! Economy Comfort is a selection of seats in Delta Air Lines’ Economy Class cabins on 2-cabin aircraft that offers extra legroom, more amenities and extra recline on most international and...
  9. Velocity Frequent Flyer

    Update on earning of Velocity points timeframes (through partners)

    Hi guys, Wanted to just update you all on timeframes for earning of points, as a number of you have expressed frustrations on the length of time some of your flights have taken to be credited to your accounts. The 'Earn File Frequency' for data that we receive of our Velocity members flying on...
  10. Velocity Frequent Flyer

    What do you want from Business Class seats on Virgin?

    Hi everyone, We are running customer “seat clinics” this Wednesday & Thursday evening (24th and 25th July). It’s a chance for our valued business class customers to sit in and evaluate new business class seats we are considering for our fleet. Obviously the AFF community is full of Velocity...
  11. Velocity Frequent Flyer

    Domestic Flight Upgrades at the Virgin Australia lounge

    Here is some good news. Following on from the trial, Velocity Members with lounge access can now upgrade your domestic Flexi Fare flights at any Lounge (for flights marketed and operated by Virgin Australia). Members can use Points or available Complimentary Fare Upgrades and can request an...
  12. Velocity Frequent Flyer

    Velocity Website Update - Single Sign On for Velocity/Reward Booking sites

    Over the past 24 hours there have been a couple of improvements made on the website functionality which we think will benefit Velocity members and AFF'ers when making their bookings with us! Updates include: · Single Sign On between the Velocity homepage and our Reward Booking Engine...
  13. Velocity Frequent Flyer

    More destinations now online for economy and business rewards

    We have just added over 25 new destinations in Europe and Middle East to the Velocity rewards online booking engine. We know a large number of you have been waiting for such news! (These are codeshare destinations operated by our partner Etihad Airways)
  14. Velocity Frequent Flyer

    Velocity Platinum members can now access EY Diamond First Class lounges

    It's great to be able to confirm that effective immediately, Velocity Platinum members +1 guest can access Etihad Airways’ Diamond First Class lounges when traveling on any flight operated by VA or EY in any class of service.
  15. Velocity Frequent Flyer

    15% discount reward bookings & 15% bonus on CC point transfers [now October 13]

    That’s right, due to popular demand, our Reward Seat sale is back! Between 19 April and 30 June, you will be able to book Reward Seats on Virgin Australia at a 15% discount.* You can take advantage of this offer in any cabin class, on any flight marketed and operated by Virgin Australia. There...
  16. Velocity Frequent Flyer

    Sydney Lounge feedback wanted regarding meeting rooms and kids area

    Our flagship lounge expansion and upgrade in Sydney is due for completion later this year, which will double the original seat capacity. Now the team are reviewing design options for a ‘kid’s zone’ plus meeting rooms, and we want to hear your thoughts! Things we’d like to know: Do you...
  17. Velocity Frequent Flyer

    Seat selection issues [at time of booking] should be resolved

    Hi guys, updating you all that Velocity members should be able to select their seats at time of purchase, and that the errors that were being thrown up, should be resolved. If you do have any instances where it doesn't work, please let us know here. Thanks again for your patience.
  18. Velocity Frequent Flyer

    Access your bookings from the Velocity Homepage

    Maybe not the news that will set the world alight... but we have made additional changes on the Velocity website to address some of the usability issues: On the Velocity Home Page, we've added a My Bookings (lefthand side of the page) Previously, members needed to access My Bookings after...
  19. Velocity Frequent Flyer

    Dear Australian Frequent Flyers and loyal Velocity members

    Please don't fall off your chair - you are reading a post from us again! The past year has seen a raft of massive changes right across our business, of which the AFF community has discussed most at length. Included, was the downtime from Virgin participating in this forum. Resource constraints...
  20. Velocity Frequent Flyer

    Guaranteed Reward Seats for annual family trip for Velocity Platinum and Gold members

    Platinum members are entitled to up to four guaranteed return Reward Seat flights either domestically or internationally when used in one booking and when flying with Virgin Australia or a Velocity Airline Redemption partner. Look online for the Reward Seats you want and if you can't find them...
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