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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    As a result of yet another egregious abuse by an airline of the legal vacuum regarding downgrade regulations, AFF members are beginning the process to draft a consumer-driven policy for consideration by the ACCC and/or other relevant authorities with legal oversight of the airline industry...
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    Qantas Club members' lounge access in continental Europe decimated by EK deal

    Over the last several decades of Qantas Club membership I have probably spent as much time in partner lounges as I have in Qantas-operated lounges. This has particularly been in continental Europe, where I have probably been in 20 different BA lounges. From April, that will no longer be...
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