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    Any Qantas Angels on here?

    I thought this was an interesting approach. “We have a group of people who love social media who we call the young Qantas Angels,” Ms Wirth said. “There are about 250 of them. They have gone through social media training. If there is a crisis and we need more people on social media, we...
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    Honesty with customers (seat blocks)

    Now a platinum shadow is clearly not a published benefit, so there is no obligation to provide one. I am sure there are difficult customers, and I don't think I am right up the scale, so I am disappointed to be lied to, twice about a platinum shadow. Keen followers of my posts (which is quite...
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    MEL-PER (and v.v.) schedule changes

    It looks like overnight there were some noticeable changes to the MEL-PER and PER-MEL schedules. I am not sure whether this is to make do with A332 (depending on how XFA/B retirement works) or because they thing the flight times work better. I will cover here the flight that affects me most -...
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    Progress on Melbourne T4

    A few months ago there was done discussion as to the need for the temporary corridor from T3 to gates 11+. There has been a bit of progress now so I thought I would share some low quality photos. The shortage of gates seems to be causing some fun and games. My flight started at Gate 2...
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    Positive experience with call centre and change/mistake policies - 24 hr grace period

    This seems too small a thing to warrant its own thread, but I wanted to report on a positive experience with Qantas. I am booking a lot of flights to and from Queensland at the moment for work travel (admittedly many not with Qantas) and due to not checking closely enough I booked a BNE-MEL...
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    Misnamed "flexible" fares - is this a winner?

    I was looking at Air Canada for some travel within North America, and was rather surprised by the change fee on their "flex" fare: $200 CAD + fare difference* (their bolding not mine) This is for their cross-border flights to the US, refer aircanada.com - Flights - Low fares, 5 clear options...
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    A special points.com USDM thankyou offer (another 100% buy offer)

    Targeted email received this morning There's only so many miles that a person can buy!
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    Config changes (to XFA, XFB) and seat allocation

    Now I appreciate that this one impacts a niche group, but it's happened a few times to me at least. An A332 config change occurs, to either XFA or XFB. This seems to be timed right on the airport control change. For reasons best known to VA there are mismatches in seat numbering, both in...
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    Pre departure music selection

    I have been puzzled for some time at the choice of music on VA during boarding. Why would you choose a song where the dominant line is "let's call the whole thing off"? I cannot imagine this is the most confidence inspiring choice particularly for nervous flyers or those who have been...
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    ABS Figures on Overseas Arrivals and Departures

    3401.0 - Overseas Arrivals and Departures, Australia, Jun 2013 For those who are curious about stats, this may be interesting reading. I saw a newspaper run a story citing just how much overseas travel has increased over the last decade. I found the following dataset for FY2012/13...
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    "Loyalty inclusions" on passenger manifest

    I don't go looking out for passenger manifests to read, but sometimes they are waved right in front of your face (eg. on the drinks trolley as you are waiting to order) I noticed a heading in there "loyalty inclusions" which had about a half dozen names on it on a MEL-SYD flight with perhaps 90...
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    Domestic points upgrade not cleared, despite classic award availability

    I have booked onto QF767 from BNE to PER on 19 February, into O class. I have requested a points upgrade to business, but am surprised that it did not clear immediately given that there is still business classic award availability (U=3). Have I misunderstood how domestic upgrades work? My...
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    Finally ticketed - 8 weeks after booking

    I had a win today - finally got ticketed on a reservation from MEL-NRT in October 2013. It's been a bit of a battle, with several long phone calls always ending in assurances that everything was OK and the e-ticket would arrive shortly by email. I still don't know what the problem was, or why...
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    Quoted double mileage to redeem - any tips for a successful booking?

    A friend is getting married in Melbourne on AFL Grand Final Day. Unfortunately coming from Perth this makes travel arrangements expensive, but I thought I would benefit from previously obtained AA miles through a (one-way) business class redemption. I have just got off the phone not being able...
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    Cancellation fees - differences between Saver and Flexi

    I am a little confused as to the cancellation fees for Virgin Australia domestic: The cancellation fee for saver appears to be $60 with remainder held in credit for a future booking. The cancellation fee for flexi appears to be $80 with remainder held in credit for a future booking. It seems a...
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    Four 10% off vouchers available (would otherwise go unused)

    I have four vouchers for 10% discounts off AA flights, associated with the opening of Sacramento Central Terminal B. I know very little about these vouchers except they appear to have single use codes and I have the originals in front of me. For all I know they are as rare as hens teeth or...
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    Long time member, recent poster

    After being a regular reader for quite some time, I have finally decided to participate a little more actively. I am very much a base status level frequent flyer, and have been guilty of spreading the love around a little: Velocity (hoping to hit silver) Qantas Air New Zealand Krisflyer...
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