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  1. K

    Red Energy cancelling sign on points

    Hi All, I signed up to Red Energy a while ago and received the 10,000 bonus sign on points on 8 May. No issues. On 16 June there is an an entry on my FF Points Statement : Tue 16 Jun 2020 CANCELLED - RED ENERGY 08-MAY-2020 ON 16-JUN-2020 -10,000 0 I've just spent 129 minutes in the...
  2. K

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    No, it's not. I waited 10 weeks and five chase up phone calls to get a refund (due COVID) from QANTAS. Is it acceptable? I don't know enough about the technology, administrative and governance processes behind the refund system to say.
  3. K

    When will QF release their new increased timetables?

    Hi All, Apologies if this is being discussed elsewhere but I couldn't find a relevent thread. QF have been running their current timetable for a few weeks now however there has been increased chatter in the past couple of days about easing of restrictions in various states and from 1 June...
  4. K

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    I did the same thing couple of weeks ago. The phone call got me the points back immediately but I'm still waiting for both bookings (cancelled 2 PNRs) taxes to return to the respective credit cards. Was told in a follow up call to expect up to 45 days.
  5. K

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    I've been waiting a little over three weeks for 3 seperate PNR's to be refunded. One has refunded the points but not the taxes, the other two have refunded nothing althogh like somebody said above something is happening to the bookings because I keep getting booking change notifications about...
  6. K

    Qantas Revenue booking cancellations (under covid19)

    Thanks for that. They're obviouly doing something on their end because this morning I've recevied six emails from them (presumably automated) advising of changes to my bookings and each new itinerary that comes through includes one less flight leg than the next. I don't know how their system...
  7. K

    Qantas Revenue booking cancellations (under covid19)

    Thanks Serfty. I called them at around the 10 day mark (10 business days) and they told me they're busy (understandably) and it would be 15 days. I'll give them another week and see what happens. Cheers
  8. K

    Qantas Revenue booking cancellations (under covid19)

    I'm in the same boat as you guys waiting on three different classic award bookings to be refunded. How long did it take from the time you hit CANCEL for A) the points to get back into your account and B) the money to recredit on your card? I've been waiting three weeks and nothing. They still...
  9. K

    Qantas Points Club Discussion

    Ok - thanks for that. Not showing on my app for some reason yet. I'll give it some time.
  10. K

    Qantas Points Club Discussion

    Stupid question but where in the app? I'm on Android and the app appears up to date. Haven't noticed any changes and don't see where it's showing. Going to My QFF just shows the usual silver/points activity.
  11. K

    Qantas Points Club Discussion

    Anybody have any experience or idea how the lounge staff identify a Points Plus member as eligible for QC access if they're only silver or bronze? Something on a boarding pass perhaps?
  12. K

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    I cancelled three seperate PNRs on 10 Mar (all within 10 minutes of each other online). The first one was processed today (18 Mar) with points appearing back in my account this afternoon. I called to chase it up a few days ago and was told (after a four hour hold) expect up to 15 days to process.
  13. K

    Excellent Qantas Service

    This thread title made me laugh. Two weeks ago I cancelled four international bookings - all classic flight rewards (MEL-DXB-CDG, LHR-DOH-MEL, MEL-SIN-DXB-LHR, and MEL-LAX-MEL). I cancelled via the website and all appeared to work. The MEL-LAX-MEL returned my points to my FF account overnight...
  14. K

    Global Qantas Double Status Credits Offer (Book 20-26 Feb 2020; Fly: 28 Feb 2020-14 Feb 2021)

    I'm sure this has come up before - but if I cancel an existing booking for a red edeal fare and and take the voucher (also offers me a refund) to use towards another fare and then rebook similar flights will I be earning DSC on the new booking or will it be somehow using the original PNR and...
  15. K

    If you met Paul Scurrah (Virgin Australia CEO), what would you say?

    As so many have said, you need to better integrate yourself with other airlines. Whilst I'd love you to joining *A, I understand thats unlikely to happen for a variety of reason. So, fix the relationships you've got! Professionals want consistent entitlements like lounge access - we shouldn't...
  16. K

    Double the Fun [Double Velocity SCs, Book by 24 Nov, Travel by 13 Oct 2020]

    I've tried a bunch on the VA site but couldn't get it to stick. Googlle Flights priced out at $942 but when transfering to the VA website to book it went up to $1450. I'll keep trying. . Cheers for the find!
  17. K

    Double the Fun [Double Velocity SCs, Book by 24 Nov, Travel by 13 Oct 2020]

    Hey @stig_aus have you been able to get the VA website to dispplay that fare? I can get it on ITA but cannot for the life of me get the Virgin website to play the game. Did you do it as a multi city or two oneways?
  18. K

    Qantas improves earning on American

    Appears the calculator is still broken.... getting multiple AA flights that indicate “(insert fare class here) not available for the selected route. Ive had a look but can’t locate the earnings table ...is somebody able to post a link? Cheers. opps, just found it!
  19. K

    QF Targeted Offers

    Nope - none of the above. Just QF marketed.
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