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  1. Carlton3

    Qantas Wine Issues

    In September I ordered one bottle of wine to try before buying a six pack and didn't receive it. Rang Qantas Wine & they escalated the issue with Australia Post who responded that they had lost it. Qantas Wine immediately sent a replacement. Last year I ordered a dozen bottles that was delivered...
  2. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    My mistake - wouldn’t want to start WW111 - though I was being asked what email address I used to get my cancellation sorted very quickly.
  3. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    Not that one - that’s a generic one. This one was mentioned a week or so ago. shrqetrefunds@qantas.com.au
  4. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    There is one mentioned previously in this thread
  5. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    Just a follow up on cancelling my July OWA flight on 10th April. The taxes have been refunded to my Amex today x 1 week. Once again well done Qantas. A one day turnaround on points & 1 week on taxes.
  6. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    I emailed Qantas yesterday to cancel my OWA & received a Qantas email this morning saying that they have cancelled my OWA flights, put my points back on (I checked & yes they are already back) and will refund the taxes & charges, with no cancellation fee. (could take up to 10 working days to...
  7. Carlton3

    Long wait for refund for cancelled reward flights Qantas - a common experience?

    I did check other pages but couldn't find this, but I'm sure it must have already come up in the forum. When I went to cancel my OWA booking for July online, there's a "Cancel/Voucher" red button. Then on the next page you have to click on “voucher” to get the red “next” button. But I don’t want...
  8. Carlton3

    All international travelers will be quarantined in hotels or designated facilities

    Government is picking up the cost of the hotel quarantine
  9. Carlton3

    Australian Reports of the Virus Spread

    Oops sorry - the site was playing up
  10. Carlton3

    Australian Reports of the Virus Spread

    Even if you are going on to another state, you’ll be in a Melbourne hotel for 14 days. Sounds like a very good idea as apparently 2/3 of all new cases are recent arrivals.
  11. Carlton3

    Australian Reports of the Virus Spread

    Premier just on TV announcing that: From midnight quarantine for all arrivals in a hotel. Even if you are going on to another state, you’ll be in a Melbourne hotel for 14 days. Sounds like a very good idea as apparently 2/3 of all new cases are recent arrivals.
  12. Carlton3

    Australian Reports of the Virus Spread

    Good to know lockdowns, self-isolation & mass testing can work. Just reading abot the Northern Italian town of Vo, 50km outside Venice. Italy's 1st death was in Vo. The whole town was put into Quarantine & the University of Padua tested the towns 3300 residents & found about 89 had the virus...
  13. Carlton3

    Australian Reports of the Virus Spread

    Yes N860CR, the death rate % are hard to get your head around. China 3-4%, Italy 7-9%, then Germany, Austria, Sweden, Norway, Denmark & Australia are less than 1%. Although Australia was at 3% the same as USA a week or so ago.
  14. Carlton3

    Australian Reports of the Virus Spread

    I just heard on TV - AFL 2020 Season postponed. Victoria ro close schools from Tuesday 24th March. 3 Federal politicians test positive Just hope Victoria closes the Casino.
  15. Carlton3

    Qantas Member Insight Crew

    Just a quick update on the Qantas Crew email I received last month. I received my 1st survey last week & then two this week. While we are requested not to discuss the actual content, the 1st was pretty standard, but last one was about the Coronavirus & travel and was quite interesting. Worth...
  16. Carlton3

    Qatar flight change on Qantas classic reward booking.

    That’s great. At last you have been ticketed. Enjoy your trip.
  17. Carlton3

    Qatar flight change on Qantas classic reward booking.

    Sounds like you need to speak to some one about this. Chat is only ok for simple stuff. Call 7am & try to get a good consultant. Don’t forget HUACA (Hang up & try again) I know it’s a pain but if the call centre staff doesn’t understand, try again - I’ve had to do this twice & both times the 2nd...
  18. Carlton3

    Qantas Member Insight Crew

    I registered, but have heard nothing back since.
  19. Carlton3

    Qatar flight change on Qantas classic reward booking.

    I had the same thing when I had a change of QR flights. The Qantas website & the e ticket showed different flights. Apparently it takes a while to kick over - next day I ended up calling Qantas & the consultant said it hasn’t gone through yet & that she would “push it the extra mile”, & did it...
  20. Carlton3

    Qatar flight change on Qantas classic reward booking.

    I had the same thing, my August OWA, QR flight DOHA to ATHENS had a flight reshedule & I went from a 2 hour layover to a 14 hour layover. Managed to ring Qantas and get changed to the QR flight that replaced my rescheduled flight & I'm back to a 2 hour layover. Only small issue I went from a...
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