Qantas Cancellation (Multi stop alternative offered) Can I request a cash refund?

[tristar82]

QF have just cancelled my direct domestic flight and are offering a 1-stop alternative.

I can see that I can buy a ticket the day earlier for less than I paid for my original ticket...

As the original has been cancelled, am I correct in thinking I am entitled to a refund? WIll this be a cash refund or a UATP, or other credit to spend with them? As would just prefer to start again and save the difference

(Sorry if this is posted in the wrong section)

UPDATE: Phoned and got a got a full refund... Well will be when it comes through

 

[Daver6]

If your flight was cancelled I believe you should be entitled to a cash refund. Might take a good 12 weeks before you see the cash though.

 

[RichardMEL]

Yes, it is very clear. If QF cancels your flight you are entitled to a full refund. They do not want to do this, but it is clear.

 

[Hvr]

QF have just cancelled my direct domestic flight and are offering a 1-stop alternative.

The AFF credo is why fly direct when you can connect?

Yes I know it has an element of risk these days and your time is valuable, but when you need those last few SCs it's a good way to get them.

 

[tristar82]

The AFF credo is why fly direct when you can connect?

Yes I know it has an element of risk these days and your time is valuable, but when you need those last few SCs it's a good way to get them.

I don't disagree... But on this occasion going from J on an A330 departing at 2am and it taking 4 hours to a 2am departure, taking 8 hours in total (inc 2hr transit) all on a 737 J - I just wasn't feeling it TBH. Now am (hopefully) travelling 2pm, direct and no red eyes in sight!

 

[aikman]

I made a booking partly with a gift voucher and partly with cash. If my flight is cancelled, can I get a cash refund on any, part or all of the booking price?

 

[AIRwin]

I made a booking partly with a gift voucher and partly with cash. If my flight is cancelled, can I get a cash refund on any, part or all of the booking price?

Mine was refunded in full to my credit card (including the amount paid by gift voucher)...