Virgin Australia completely broke through my wife's as-new Delsey suitcase on a recent Sydney-Auckland flight. To do that the bag had to be dropped very hard or was intentionally broken. Virgin only want to pay 75% of the cost of the bag, leaving us $100 out of pocket.
How can we get them to pay the total cost? It should be paid on the basis of "you broke it, so you pay for it."
How can we get them to pay the total cost? It should be paid on the basis of "you broke it, so you pay for it."