Has anyone had their missing points credited back yet?
NAB changed loyalty program managers and in the process 'lost' the handover from the credit card points to qantas program. They fixed the ongoing bit so from October on points are being credited automatically, but the points on the August and September statements have still not been credited.
When we follow up we are told that "points from June July period are being fixed in the next couple of statement periods due to this affecting all nab customers it is taking a little while to have every ones points credited" ?
Are they doing it manually?! With holiday time and trips coming up, it would be really useful if they would fix this sooner rather than later. Be good to know if it's happening at all.
NAB changed loyalty program managers and in the process 'lost' the handover from the credit card points to qantas program. They fixed the ongoing bit so from October on points are being credited automatically, but the points on the August and September statements have still not been credited.
When we follow up we are told that "points from June July period are being fixed in the next couple of statement periods due to this affecting all nab customers it is taking a little while to have every ones points credited" ?
Are they doing it manually?! With holiday time and trips coming up, it would be really useful if they would fix this sooner rather than later. Be good to know if it's happening at all.