Beware QP dragon apathy

[GoldCanyon340]

You'd be surprised if you persevered.

Had similar with CX a number of years ago in business with a misconnect that was their fault and they put us on next nights last flight even though there were 4-5 earlier flights available earlier in day. They kep saying no availability until we showed them ExpertFlyer and they found 2 seats available.

Shouldn't have to go those lengths. Basic customer service.

Obviously situation dependent but it's very easy for staff to use 'operational requirements' or other well-known avoidance tactics. I'm sure we've all encountered front line staff whose level of belligerence is commensurate with their lack of care.

 

[oz_mark]

Upgrade availability in the hours before a flight can be a bit fluid. In my experience, any.response is usually true at the point in time it was made. But upgrade seats can come and go at any time.

 

[juddles]

The referral to "lounge dragons" sometimes, like now, miffs me a bit. It seems to be a term that gets used when staff at those lounges do not do what one wants. But on the other hand there is another point of view, that they valiantly guard the benefits gained by status holders, so in that sense certain behaviour, is, to some, absolutely worthy.

I wonder if "lounge dragons" talk about "pax orcs" when contemplating things from the other side?

 

[cvmceg]

The referral to "lounge dragons" sometimes, like now, miffs me a bit. It seems to be a term that gets used when staff at those lounges do not do what one wants. But on the other hand there is another point of view, that they valiantly guard the benefits gained by status holders, so in that sense certain behaviour, is, to some, absolutely worthy.

I wonder if "lounge dragons" talk about "pax orcs" when contemplating things from the other side?

"Valiantly guard" ?? Perhaps to the few narcissists who think they need a body guard and red carpet to enter an airport lounge.

Perhaps it's more apt to describe them as: 'people doing their job with as much enthusiasm as they see fit'

 

[Quickstatus]

I wonder if "lounge dragons" talk about "pax orcs" when contemplating things from the other side?

More like pitiful Golums with their “precious” status

 

[docjames]

Probably fairly typical of QF service, but it pays to be a pit knowledgeable and aware.

<snip>

Presumably the first dragon couldn't be bothered actually doing anything. Another example of the value of EF and a bit of persistence.

To be honest, i'd be writing to the lounge manager as really that's very poor service.

 

[BD1959]

The referral to "lounge dragons" sometimes, like now, miffs me a bit. It seems to be a term that gets used when staff at those lounges do not do what one wants.

... and offsets the LoungeAngel at CBR J Lounge this afternoon who diligently found 4 Y seats for our party on an earlier flight than booked.

Regards,

BD

 

[Pushka]

... and offsets the LoungeAngel at CBR J Lounge this afternoon who diligently found 4 Y seats for our party on an earlier flight than booked.

Regards,

BD

I have never had that luck even when I’d booked a Flex Y and WP. Sadly only 1 Qantas rep so I couldn’t ‘huaca’. But I didn’t believe them at the time to be honest.

 

[BAM1748]

Always get the name of the person you deal with when you know there is a problem. When you lodge feedback things are resolved, if you don't have the name then it's he said she said.

Pilots do have a J clause in their contracts, but if staff were found to be holding seats for other staff they knew they would be getting the first and final.

 

[GoldCanyon340]

Pilots do have a J clause in their contracts, but if staff were found to be holding seats for other staff they knew they would be getting the first and final.

Yep, that's always been forbidden. Absolute no-no.

 

[JohnK]

"Perhaps it's more apt to describe them as: 'people doing their job with as much enthusiasm as they see fit'

That's the thing about customer service. You can't choose your enthusiasm because if you're not doing your job you don't belong in that job.

I see it so often in SYD T3. Staff can be very militant. Not a good look.

 

[PineappleSkip]

Note to self: never let that WP status lapse ... !!

Had an identical (instant no-can-do upgrade) experience as a WP in BNE a while back.

Nasty, tricksy dragons; tries to steal the precious upgrade!

Cheers skip