Disappointing Upgrade [Non existant Service]

[Cruiser Elite]

There's nothing ficticious per se about the OP's experience. It might have been a genuine feeling of being out of place. The only thing that was wrong was the assumed reason.

OP drops the bomb then never heard of again - FAKE NEWS - FAKE NEWS - if this isn't a 'fictitious' post I will deliver your presents stark naked in 2 weeks time MEL.

 

[MEL_Traveller]

OP drops the bomb then never heard of again - FAKE NEWS - FAKE NEWS - if this isn't a 'fictitious' post I will deliver your presents stark naked in 2 weeks time MEL.

Is it surprising some posters don’t come back when they are welcomed this way?

As for ‘fake news’, most of the time Donald runs that one out it simply means he doesn’t like the truth, and doesn’t want to admit he’s wrong

 

[Pushka]

Is it surprising some posters don’t come back when they are welcomed this way?

As for ‘fake news’, most of the time Donald runs that one out it simply means he doesn’t like the truth, and doesn’t want to admit he’s wrong

Well, there was a large time gap (over a month) between the post you are referring to and the first post, and during which period the OP did receive support in that there was sympathy for the poor service. But also queries raised on the point as to how other passengers found out, especially in F where people pretty much ignore every other passenger. The OP didn’t respond after the first post.

 

[serfty]

[moderator hat]

Some posts have been deleted due to some unhelpful content. Please keep your posting civil and AFF can be a better place.​

[/moderator hat]

 

[MEL_Traveller]

Also would still like some 'grown up' who isn't afraid to ask the odd 'odd question' of IFM and attempt to determine what pax profile info they have at their fingertips. I'll do it for the team when I am aboard next Sept but that is a fairly long lead time.

But how likely are you to get the answer the crew think you want, or what is actually the answer? With SQ for example you were told about the information on the ipad, what about all the rest you weren’t told?

 

[JohnK]

The OP had a bad experience. They thought it was due to being on an upgrade. The discussion has confirmed that cabin crew don't know - except for op-ups - how a commercial passenger gets into the cabin.

I think the opening poster is entitled to report on a bad experience if this is how they felt they were treated.

I know you're excluding op-ups from your expectations but I don't think an op-up should be treated any differently to a paid customer, someone that booked an award or someone that upgraded using points. Yes give the paid customer first choice of meal but if you offer the paid customer Krug then you have to also offer the op-up Krug and as much as they want throughout the flight within RSA guidelines.

 

[downgraded]

Sorry to hear about your experience. That's a poor excuse we'll try to do better in future. For most there may not be another opportunity.

And I know we've said on AFF many times that staff don't know whether you've paid or upgraded but there must be a way for them to know as I've had some poor experiences as an op-up where I've not even been served a drink in row 1 before everyone else has been served.

Late to the party I know, but it also comes down to expectations (though the OP never quantified what they considered poor service). I've always considered the QF removal of bar service pre-dinner a while ago has resulted in "poor" service, cf other airlines (in J and Y anyway), but knowing that's the service they (don't) offer, I simply always ask for a drink and get one. Many years ago, I remember a fellow pax in J complaining about how they weren't offered the bar service ex-SIN - as an upgradee they vocalised their theory that they had been ignored and others had been offered drinks. In reality a few in the know all asked for drinks when the seatbelt light went out, and got the service we wanted.
On a recent (very empty) EK (J) flight, the crew were saying they had adapted their service in line with customer survey feedback (less disturbance on overnight sectors at least), others might call it "enhanced" of course.

 

[GoldCanyon340]

I don't necessarily classify this post as fake news. More so maybe the OP frequents (no pun intended) other social media platforms where it is de rigueur to flame and scream, end your post with "I'm never flying this airline again" and disappear into the ether?

 

[JohnK]

On a recent (very empty) EK (J) flight, the crew were saying they had adapted their service in line with customer survey feedback (less disturbance on overnight sectors at least), others might call it "enhanced" of course.

I had no idea that was the case and I'd probably forget in a week anyway. I'm a nosy, stubborn cough and I'd go looking for a drink if no cabin crew around but someone not so experienced may put it down to bad service.

We cannot assume that everyone knows the ins and outs of airline travel on every carrier.

 

[BAM1748]

Try being an Indian in the Emirate. A work mate travelled them once and in Dubai staff used a laser pointer to direct non Arabs and Caucasians to the correct row while speaking to others.

 

[Pushka]

Try being an Indian in the Emirate. A work mate travelled them once and in Dubai staff used a laser pointer to direct non Arabs and Caucasians to the correct row while speaking to others.

Well I can say that this was an individual crew decision and not a general policy.

 

[jb747]

I have my doubts they routinely allow non-revenue pax in F. Other than the pilots I mentioned earlier. But this is just my speculation.

The vast majority of staff have zero access to first.

 

[rikkitikkitavi]

Ok, I flew them DAR-SYD a few weeks ago in F (points upgrade from business), everything was very nice, food drink service etc, got extra time in the shower on the SYD leg and lots of caviar due to few pax, they even apologised for only having Henessey Paradis instead of Imperial hahha. Main problem was avoiding liver disease!

 

[33kft]

Just out of interest, my wife and I were flying paid J a few weeks ago, and we were offered to be rebooked on an earlier flight due to concern about weather for our originally scheduled flight at check-in (this is QF). We were warned about catering not being assured but accepted the rebooking. Nothing was mentioned during the flight but I am now curious based on the info about IFM pax information as to what we would have appeared as to enable deprioritisation for catering? an op-up maybe? I also noticed I'd been given Y headphones but my wife had J headphones so I guess there was some last minute rebalancing of things to get us onboard.

 

[Zephyrana]

Did some of the posters in this thread actually READ what OP posted?

OP used accumulated miles to upgrade a comm EK tix so any reference to OP-UP irrelevant?

MEL - This is FAKE NEWS - so when does AFF being a 'Commercial Site' justify the posting of fictitious, deceptive and misleading content?

Also would still like some 'grown up' who isn't afraid to ask the odd 'odd question' of IFM and attempt to determine what pax profile info they have at their fingertips. I'll do it for the team when I am aboard next Sept but that is a fairly long lead time.

In late November I was flying Emirates F to New York. I asked a flight attendant what the cabin crew knows about the passengers, eg, Skywards status, ticket details, upgrade and type of upgrade, and she said "Everything. Absolutely everything."

I don't know how other passengers would have known definitively that the OP was in an upgrade seat without the OP telling them, but my personal experience is I am frequently looked down upon by other F passengers simply because I don't look like one of them, so I'm inclined to sympathise with the OP there.

 

[rikkitikkitavi]

In late November I was flying Emirates F to New York. I asked a flight attendant what the cabin crew knows about the passengers, eg, Skywards status, ticket details, upgrade and type of upgrade, and she said "Everything. Absolutely everything."

I don't know how other passengers would have known definitively that the OP was in an upgrade seat without the OP telling them, but my personal experience is I am frequently looked down upon by other F passengers simply because I don't look like one of them, so I'm inclined to sympathise with the OP there.

What made you feel they were looking down upon you? And what do you think made you stand out to them? People I’ve seen in first seem fairly hum drum, I suppose you get a few deluded DYKWIAs who don’t like to talk about private jets. The only attitude I’ve seen is in the Sydney QF F lounge when people have to wait a little to sit down for their meal haha.