Jetstar Business Class - A Somewhat Ambivalent Experience.

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Renato1

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Our Jetstar trip in Business Class from Melbourne to Bangkok was pretty good. Being in Business, I actually managed to sleep for two hours on a flight to anywhere, for the very first time.

The Somewhat Annoying Things.
1. The aspect that enabled me to sleep a bit was that the seats were bigger and went back further than Economy seats. But the downside was that it made it harder for the person behind that seat (especially when in the middle of three seats) to get up and out of his seat, than would have been the case in Economy. Also, when the seat in front went back all the way, it meant the TV screen was in a lower and less comfortable viewing position than it would otherwise have been in Economy.

2. We were in two of the middle three seats in the third row. We came to think of ourselves as being in the "After-Thought Row". For example, my wife's tray wasn't taken away for around 30 minutes after they started collecting trays from the others - and she had to buzz them to have it taken away. Similarly, the people in the front, and to a slightly lesser extent in the second row, were very often being asked if they wanted coffee or drinks or something else - whereas that was much less frequent in the After-Though Row, where we had to buzz the staff more frequently for the same thing.

Similarly, my wife decided to buzz them for a cup of coffee about twenty minutes after seeing others in the front row offered cups of coffee (and then smelling the nice smell coming down our way), and she promptly got one - but it was nearly cold and with a bitter, stewed taste (i.e. most likely the dregs of what the others got earlier).

That said, it was still an enjoyable flight. One attendant was very chatty and gave me good advice for our stay in Bangkok.

My conclusion is that if one is offerred an upgrade to Business like we were, one will most likely wind up in our row. Don't become the "After-Thought" - buzz the staff, ask them what they are offering people in the front rows, and ask them to offer the same to you.
Regards,
Renato

P.S. My wife just reminded me of another annoyance. The couple sitting next to us in third row window seats were offered the choice of appetisers (gnocchi or some fish-vegetable thing). When the attendant came to my wife, my wife said she wanted the gnocchi, but the attendant said to her that No - she only had a choice of main meals, not of appetisers.

So the thought had to cross our minds about passengers who upgraded versus those who paid outright.
 
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I assume your flight to Bangkok was during the day?

I've found Jetstar business class OK for day flights, but wouldn't try it again on an overnight flight. Got barely on any sleep in those recliner seats.
 
The former StarClass name was more apt.. this is a premium economy product only.

That said when it's often priced the same as a full-service carriers Economy, it's good value
 
......So the thought had to cross our minds about passengers who upgraded versus those who paid outright.

There are two schools of thought on this topic - I go for one, where staff actually treat everyone the same - could have been that they upload limited choices and if you are in the last seats those choices evaporate.

The other possibility is for late upgrades - it is possible that upgrades just prior to flight (call it say 24 hrs) allow the person upgraded to enjoy the better hard product, but there is no time to load/organize the extra meals / options for the soft product.

I really beleive the staff treat everyone in a specific cabin the same, but there is certainly the possibillity that there is simply no catering loaded for late upgrades. (I see no difference in treatment for myself being P1 to anyone else in a QF J cabin)
 
I assume your flight to Bangkok was during the day?

I've found Jetstar business class OK for day flights, but wouldn't try it again on an overnight flight. Got barely on any sleep in those recliner seats.
Thanks, yes it was a day flight. But I was tired from only sleeping three hours the night before and the long drive in to the airport. That said, I've done similar for longer international flights of much longer duration, and usually only get about an hour's sleep the entire flight in Economy seats.
Regards,
Renato


The former StarClass name was more apt.. this is a premium economy product only.

That said when it's often priced the same as a full-service carriers Economy, it's good value
Thanks, I haven't flown Premium Economy, so can't really compare. I can only really compare to when I used to fly Business domestically for work many years ago, and those in the front rows seemed to be getting much the same type of attention as I remember,

In terms of value, I did think that paying for the additional bundle - which gave me Qantas points and access to the Qantas Lounge - was very good value.
Regards,
Renato

There are two schools of thought on this topic - I go for one, where staff actually treat everyone the same - could have been that they upload limited choices and if you are in the last seats those choices evaporate.

The other possibility is for late upgrades - it is possible that upgrades just prior to flight (call it say 24 hrs) allow the person upgraded to enjoy the better hard product, but there is no time to load/organize the extra meals / options for the soft product.

I really beleive the staff treat everyone in a specific cabin the same, but there is certainly the possibillity that there is simply no catering loaded for late upgrades. (I see no difference in treatment for myself being P1 to anyone else in a QF J cabin)

Thanks for your thoughts, but our paid upgrades and that of the chap next to me were done two weeks earlier - when they sent us the e-mails with the upgrade offers.

When I was writing the original post I was really in two minds about whether the staff were giving preferential treatment to those who had paid the fare outright, or if it was just a case of them unconciously focusing on the first people they saw when they come out of their compartment.

But then after discussing with my wife, and her giving me the example which I put in the P.S. above, I've pretty much come down on the side that we were in Second Class Business.

We wont be accepting any upgrade offers from Jetstar in future.
Regards,
Renato
 
The best thing about JQ business class is you get business class status credits for taking a flight which sometimes costs the same as an economy flight on QF.
 
The best thing about JQ business class is you get business class status credits for taking a flight which sometimes costs the same as an economy flight on QF.
Interesting thanks, never thought about that.
Regards,
Renato
 
The best thing about JQ business class is you get business class status credits for taking a flight which sometimes costs the same as an economy flight on QF.

Only if you buy the bundle these days. The fare used to come with SCs, but now you have to pay for the lounge + points/SC bundle, which can add $200 to the fare.

Going back to Renato's point, I don't think there is any deliberate attempt to disadvantage upgrade pax, it's just those on upgrades may only have seating towards the rear of the cabin, and by that stage meal choices may have run out. This can happen on any airline in any class (although less frequently in F if they also share the menu with J).

On my JQ flight a couple years ago the cabin only had a few seats occupied until the 2 week upgrade window. Within a few minutes of the upgrade offers coming out the cabin was full. Those who'd upgraded and were sitting near the front got their choices like everyone else.
 
This thread prompted me to have a look at the current JQ business class menus.The chicken croquette for afternoon tea sounds yummy!!


Lunch

APPETISER
  • Prosciutto aged and sliced, served with blanched asparagus spears and toasted pine nuts. Accompanied with salsa verde.
  • Freshly picked lettuce leaves tossed with roasted pumpkin pieces, crunchy pepita seeds and labneh. Served with balsamic dressing. (v)

MAIN COURSE
  • Barramundi Soy and Ginger Steamed barramundi fillet enriched with soy and ginger glaze, served on a bed of wok fried shanghai noodles, julienne of carrot and snow peas. Garnished with sesame seeds.
  • Braised Beef Rib Beef rib braised in a rich beef stock, served with creamy parmesan polenta, broccoli and peas, enhanced with the braising juices.
  • Risotto Semi dried tomato and spinach risotto, enhanced with pan seared wild mushrooms. Accompanied with parmesan and spring onions. (v)

BAKERY Oven warmed multigrain roll.

DESSERT
Raspberry Tart Sweet crust pastry filled with frangipane and raspberries.
Australian Cheese Plate Featuring cheese from local farms across Australia served with dried apricots, grapes and falwasser crackers.

Afternoon tea

MAIN COURSE
  • Chicken croquette Croquette of chicken and corn enhanced with smoky red pepper and cheese, served with jalapeno coriander salsa.
  • Aloo Tikka Pattie Indian pea and potato spiced patty enriched with a turmeric curry leaf sauce. (v)

DESSERT A rich chocolate and raspberry brownie
 
Going back to Renato's point, I don't think there is any deliberate attempt to disadvantage upgrade pax, it's just those on upgrades may only have seating towards the rear of the cabin, and by that stage meal choices may have run out. This can happen on any airline in any class (although less frequently in F if they also share the menu with J).
.

Put it this way - if one had not upgraded for the third row non-window seats, but bought them outright at full fare, and then received the lack of service that we did relative to others, I expect that such a person would have been posting here the same things I posted, but much more annoyed than me, if not furious at his or her treatment.

Has that ever happened?
Regards,
Renato

This thread prompted me to have a look at the current JQ business class menus.The chicken croquette for afternoon tea sounds yummy!!


Lunch

APPETISER
  • Prosciutto aged and sliced, served with blanched asparagus spears and toasted pine nuts. Accompanied with salsa verde.
  • Freshly picked lettuce leaves tossed with roasted pumpkin pieces, crunchy pepita seeds and labneh. Served with balsamic dressing. (v)

MAIN COURSE
  • Barramundi Soy and Ginger Steamed barramundi fillet enriched with soy and ginger glaze, served on a bed of wok fried shanghai noodles, julienne of carrot and snow peas. Garnished with sesame seeds.
  • Braised Beef Rib Beef rib braised in a rich beef stock, served with creamy parmesan polenta, broccoli and peas, enhanced with the braising juices.
  • Risotto Semi dried tomato and spinach risotto, enhanced with pan seared wild mushrooms. Accompanied with parmesan and spring onions. (v)

BAKERY Oven warmed multigrain roll.

DESSERT
Raspberry Tart Sweet crust pastry filled with frangipane and raspberries.
Australian Cheese Plate Featuring cheese from local farms across Australia served with dried apricots, grapes and falwasser crackers.

Afternoon tea

MAIN COURSE
  • Chicken croquette Croquette of chicken and corn enhanced with smoky red pepper and cheese, served with jalapeno coriander salsa.
  • Aloo Tikka Pattie Indian pea and potato spiced patty enriched with a turmeric curry leaf sauce. (v)

DESSERT A rich chocolate and raspberry brownie

I didn't want to seem like a total whiner when I wrote this post, but while on paper the menu we had looked as good as the one you posted above, in practice it wasn't for us - though I appreciate that many people would have thought more positively about it than we did.

The appetisers were gnocchi and some mashed up fish thing. My wife wasn't allowed to have the gnocchi, nor was I - but I wasn't too bothered as I don't like gnocchi much. The fish thing I ate, but I didn't think much of it.

The dinner menu was a choice of ffried pork and rice, salmon and rice, and a vegetarian dish (which we always ignore). Neither of us are overly fond of salmon, so we ordered the pork - expecting a piece of solid pork, or slices thereof.

Instead we each got a pork piece which was two thirds fat - a layer of fat, a thin layer or meat, a layer of fat, a thin layer of meat, a layer of fat. My wife was hungry, so she ate it (which surprised me) and then said she wished she hadn't, as she wasn't feeling that good. I spent several minutes cutting away the meat from the fat, and ate the tiny morsel of meat - so it wasn't much of a meal for me.

I have seen people in restaurants eating that style fatty pork in Chinese meals, and appreciate that there are some people around who really like it. But whoever designed that meal really should have known that there are plenty of people around who gag at eating soft cooked fat.

The desert was very good, and for supper later we each had a cube of fried fish and vegetables, which I really liked but my wife didn't (so I ate hers).

To sum up, nearly two weeks later - on the way back home in Economy - where as I reported in another thread we really enjoyed a number of packs of Jetstar's Dad's Pies and Sausage Rolls and the toasted ham and cheese sandwich, we really thought that all up, we preferred the food we had selected in Economy to what we had gotten in Business (but then again, plenty of people would think the reverse).
Regards,
Renato
 
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Put it this way - if one had not upgraded for the third row non-window seats, but bought them outright at full fare, and then received the lack of service that we did relative to others, I expect that such a person would have been posting here the same things I posted, but much more annoyed than me, if not furious at his or her treatment.

Has that ever happened?
Regards,
Renato

I would think in general if you were buying in advance (rather than the upgrade email window) you’d be selecting seats in row 1 (no one to recline in to you), or perhaps the sides on rows 2 and 3 (especially 3HK as they have extra leg-room, but they are blocked for pilot rest on longer flights). Possibly a solo traveller booking late might book a centre seat in the hope the middle would stay free. But there aren't many advantages to booking the last row in advance.
 
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I would think in general if you were buying in advance (rather than the upgrade email window) you’d be selecting seats in row 1 (no one to recline in to you), or perhaps the sides on rows 2 and 3 (especially 3HK as they have extra leg-room, but they are blocked for pilot rest on longer flights). Possibly a solo traveller booking late might book a centre seat in the hope the middle would stay free. But there aren't many advantages to booking the last row in advance.
But I suspect there would have to be some flights where Business is booked out on a plane - especially in peak holiday periods.
Then the third row, non-window seats would be paid for at full fare.
Regards,
Renato
 
But I suspect there would have to be some flights where Business is booked out on a plane - especially in peak holiday periods.
Then the third row, non-window seats would be paid for at full fare.
Regards,
Renato

Absolutely agree. But running out of choices happens even on mainline carriers where they serve rows 1 and 2 and row 3 only gets what's left. Happens on Qantas, and used to happen all the time on AA until they allowed you to order in advance).
 
Absolutely agree. But running out of choices happens even on mainline carriers where they serve rows 1 and 2 and row 3 only gets what's left. Happens on Qantas, and used to happen all the time on AA until they allowed you to order in advance).
If it had only been the lack of choice of appetiser, we wouldn't have minded too much.
Rather, as described, it was the lack of service in the after-thought row.
Cheers,
Renato
 
It's 51 days since the upgraded Business flight, and I still haven't received the Qantas FF points I was supposed to get. And it's 40 days since doing the return flight, and I haven't got those points either. I put a claim in 8 days ago and haven't heard anything back.

This is in sharp contrast to last year's Economy flights, where I got the points in 11 days.

Could I conclude that this big difference in time to get the points has something to do with taking the upgrade?
Regards,
Renato
 
If you check the forum, you will find others are finding JQ flights to be posting extremely slowly, up to about 8 weeks
 
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