Qantas Lounge Access In Australia For Skywards Gold [Flights to USA]

[KeithRowland]

Hi AFF community!

I flew from Melbourne to LAX on QF 93 a few months ago. As a Skywards Gold member, I asked for access to the Qantas business lounge in Melbourne but was told that I was not entitled to use it.

I called the Skywards helpdesk and the person I spoke to said I was allowed to use the QF lounge, he also tried to speak to the Qantas lounge person but the Qantas staff again said I was not entitled to use the lounge.

According to the Qantas staff member, the partnership between Emirates and Qantas does not cover flights to the USA.

Is this information correct? According to the Emirates website, I should have been able to access the QF lounge.

 

[Strategic Aviation]

The partnership does not include the Americas or South Africa.

Melbourne - International Business Lounge - Qantas.com

Emirates Gold Skyward Members
Next onward flight that day must be operated by a Qantas^ or Emirates^ with a QF or EK flight number.++
One guest allowed and must be travelling with the member on the same flight.

++ Flights to Americas and South Africa are not included.

 

[mannej]

The QF staff member would be correct.

No different to the member on here with QF status wanting to use the EK lounge prior to a QF flight to the US only to be declined entry.

 

[KeithRowland]

The partnership does not include the Americas or South Africa.

Melbourne - International Business Lounge - Qantas.com

Thanks for finding that online, Mannej. It seems that the Emirates team is still unaware of this rule as they replied to my email today saying that I should be entitled to use the lounge!

 

[Matt_01]

You could always just ask on the day there may be a Lounge Angle on duty. Alternatively if you have the right type of AMEX or Priority Pass these lounges could be an option. I believe the lounges only opened a week or so ago, they were not open on when I flew out of MEL on 17/3.

 

[Strategic Aviation]

The partnership does not include the Americas or South Africa.

Melbourne - International Business Lounge - Qantas.com

Thanks for finding that online, Mannej.

I'm not mannej and you're welcome

 

[KeithRowland]

Strategic Aviation,

Sorry, a total newbie on this forum posting area. Thank again!

 

[KeithRowland]

You could always just ask on the day there may be a Lounge Angle on duty. Alternatively if you have the right type of AMEX or Priority Pass these lounges could be an option. I believe the lounges only opened a week or so ago, they were not open on when I flew out of MEL on 17/3.

Hi Matt_01,
Yes, I guess there is no harm in asking.

Regards,
Keith

 

[Strategic Aviation]

Strategic Aviation,

Sorry, a total newbie on this forum posting area. Thank again!

No need to apologise, just joshing

Was there a particular reason you wanted to use the QF lounge in MEL?

 

[KeithRowland]

No need to apologise, just joshing

Was there a particular reason you wanted to use the QF lounge in MEL?

I'm flying to LAX on a QF ticket but am Qantas FF Bronze level. However, I am a Skywards Gold member so was hoping to get in.