Last March, we booked premium economy return flights from Sydney to Houston via Auckland.
We flew over in December, and all was well.
Until they emailed us that they have chartered a plane from Hi Fly on the Auckland to Sydney leg. On checking their planes (A330 and A340) they don’t seem to have premium economy.
We emailed ANZ but have received no reply.
Can they do this? What are our rights?
Can we ask to be moved to another trans Tasman flight with PE class?
We flew over in December, and all was well.
Until they emailed us that they have chartered a plane from Hi Fly on the Auckland to Sydney leg. On checking their planes (A330 and A340) they don’t seem to have premium economy.
We emailed ANZ but have received no reply.
Can they do this? What are our rights?
Can we ask to be moved to another trans Tasman flight with PE class?