Any Ideas Please On What You Think Will Happen?

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legseleven

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Flying QF codeshare on EK074 which is currently delayed at CDG for 2.5 hours, which means we'll miss our connecting flight to Perth. Check-in staff had no idea what would happen once in Dubai and told me to go to a connecting flights desk. We were meant to be on a 0245 flight but next one won't leave until 1010. Therefore, what do you think will be offered at Dubai? I.e. Hotel or not? I have Qantas Club access for my 9yo child and myself.

Any thoughts? Thanks!
 
I suspect you'll be spending quite some time in the lounge unless your 0245 flight is also delayed.....

Let us know what EK end up offering you.

EK website currently showing 0207 arrival. If you're super lucky they'll fast-track you to the PER flight (if same terminal).
 
I suspect you'll be spending quite some time in the lounge unless your 0245 flight is also delayed.....

Let us know what EK end up offering you.

EK website currently showing 0207 arrival. If you're super lucky they'll fast-track you to the PER flight (if same terminal).

Thanks docjames. Flight was delayed by 4 hours.

Landed at DXB at 4.10am, almost 3 hours later I'm still waiting for new boarding passes for tomorrow's 10.10am flight and a hotel voucher. Today's 10.10am flight was overbooked.
 
Thats about 8 hours after they would have known the extent of the delay and who would be affected etc.

Truely abysmal.

Hotel changed to Arabian Park, very basic.

I've not travelled a huge amount but thought the stuffing around at the QF Connections Office was very poor, gentleman was very rude to other QF codeshare customers too. Finally received new boarding passes and hotel voucher after I went back to the lounge.

Am I naïve in writing a factual, non-emotional message via Facebook requesting 15k points compensation or just wear it?

We'll be arriving back in Perth 30 hours after our scheduled arrival time.
 
Hotel changed to Arabian Park, very basic.

I've not travelled a huge amount but thought the stuffing around at the QF Connections Office was very poor, gentleman was very rude to other QF codeshare customers too. Finally received new boarding passes and hotel voucher after I went back to the lounge.

Am I naïve in writing a factual, non-emotional message via Facebook requesting 15k points compensation or just wear it?

We'll be arriving back in Perth 30 hours after our scheduled arrival time.

Wouldn't EU261 kick in here? Surely if eligible that would be better than 15k in points.
 
Yes; ask for 25K points. Remind them that it was a QF codeshare flight (ie "don't try to palm me off to EK"). they almost certainly will ignore you, or give you a generic 'go away' response. You will do yourself and other travellers to persevere.
 
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Yes; ask for 25K points. Remind them that it was a QF codeshare flight (ie "don't try to palm me off to EK"). they almost certainly will ignore you, or give you a generic 'go away' response. You will do yourself and other travellers to persevere.

Thanks RooFlyer, I will send off on Sunday when we have hopefully arrived home. Thankyou everyone for your advice.
 
Yes = approx AUD1000 for the delay.
per person (€600 each) although EK will try to 1) avoid compensation payment or 2) pay for the CDG-DXB distance rather than CDG-PER if they fail in 1).

I posted this earlier this year - I saw a post/article recently that EK may have tried to settle before it went to (their appeal) and may have 'left the building' in any case.

...There is an appeal going on. The good news is that you have 6 years to make an EU261/2004 claim ex UK should the appeal be favourable. That would gain you €600.

More on the current legal situation and how the appeal on the Gahan v Emirates case fits.

With Gahan a flight from Manchester to Dubai was delayed by nearly 4 hours, meaning the passenger missed their connecting flight and so arrived over 13 later than scheduled. Consequently, a claim for delay compensation against Emirates was made. The Judge held that the claimant’s flights were to be considered as separate units and that since the claimant’s second flight fell outside the scope of the Regulation 261, the claimant was only entitled to €300 EUR compensation in relation to the delay to her flight from Manchester to Dubai, rather than €600 EUR sought for the delay into Bangkok. The claimant then sought, and was granted leave to appeal.

Basically if the Gahan appeal succeeds it will effectively overturn Sanghvi (or at least severely attenuate its use going forward).

The CJEU held in Air France SA v Folkerts that for the purposes of calculating compensation arrival at the claimant’s final destination should be used as the criteria. This was on the basis of the inconvenience of the delay was destination based, rather than at connecting posrt(s).

A little under two years beforehand in Sanghvi, the High Court, following Schenkel, determined that Regulation 261 was only concerned with individual flight components of any journey, and that the claimant’s second flight was outside the scope of Article 3.

As a result there is a conflict between the binding High Court authority and a later, contradictory view from the CJEU.

In Gahan, the judge in relation to Folkerts distinguished that both flights were of a Community Carrier and fell within the scope of Regulation 261, so was not relevant in that manner to Gahan.

See this thread from FlyerTalk for more on EU261/2004: The 2017 BA compensation thread: Your guide to Regulation 261/2004
 
Serfty, I think I do remember your post regarding this, how do I go about claiming this? Life has got in the way and I haven't yet sent a message to Qantas. Many thanks for any advice you can offer.
 
per person (€600 each) although EK will try to 1) avoid compensation payment or 2) pay for the CDG-DXB distance rather than CDG-PER if they fail in 1).

I don't think (2) makes any difference? CDG-DXB is 3421 miles, which is already in band 3 flights (greater than 3500km). PER is in the same band.

The case you highlighted is unusual because of the delay requirements - band three flights delayed between 3 and 4 hours only get half the compensation. Had it been four hours it would have made no difference.

Conversely, EK might find themselves in a bit of trouble if they say connecting flights don't count... it would mean a late departure from the EU which still leads to an on time arrival at the final destination (for example if the passenger had a long transit in DXB), the original flight ex EU would suddenly become eligible for full compensation as a stand alone flight.
 
Update: after lodging an EU261, this is their reply. Any advice? The check in employee told me that the delay was due to the catering factory burning down.
Dear Mrs X

Thank you for your correspondence on 27 August 2017.

I sincerely regret the unforeseen disruption to your and Mstr X's journey on flight EK074 from Paris to Dubai, on 13 July 2017.

Our records show that this delay was due to an incident that occurred at Charles De Gaulle Airport, which had an unprecedented effect on the schedules of flights to and from Paris. This is construed as Force Majeure situation.

Please note that as this flight disruption was due to a ‘Force Majeure’ situation, unusual and unforeseen circumstances that cannot be controlled and the consequences of which cannot be avoided by taking reasonable care, as defined in our Conditions of Carriage, available at www.emirates.com. In this type of situation we undertake our best efforts to carry passengers with reasonable dispatch.

I understand that you have asked for financial compensation pursuant to Regulation (EC) No 261/2004. Although we appreciate the disruption to your travel plans, in such situations, pursuant to Article 5 (3) of the Regulation EC261/2004, air carriers are not obliged to pay compensation when events are caused by extraordinary circumstances. The circumstances surrounding the delay of your flight were beyond our control and considered as 'force majeure' Emirates is not liable for any losses incurred. Regrettably, we are unable to consider compensation for your delayed flight on this occasion.
As a gesture of goodwill, I have taken the liberty of crediting 25,000 complimentary miles to your Skywards account EKxx_xx_xx_x. Should you enrol Mstr X as an individual Skywards member and email me his Skywards membership number within 90 days of the date of this email, I will be pleased to credit these miles to his account.

As a valued Skywards member I would like to thank you for writing and allowing me to address your request.

Yours sincerely,

Hubert D’Souza
Customer Affairs Australasia


 
eu261 overrules the contract of carriage. The contract of carriage refers to the Montreal convention which is a different test ('reasonable measures' is the test under the convention). But as eu261 is a stricter test, you'd go with that rather than Montreal for delay purposes.

However, they may have a case. it might be extraordinary circumstances. An easy way to find out would be to lodge your claim with one of the eu261 specialist agencies. They're no win, no fee, so you'd find out pretty quick if they agree with you, or Emirates. you lose 1/3 of the payout to the agency.

if they agree with Emirates, you might want to take the 25k skymiles. Or you may just want to take them anyway if you feel that is sufficient compensation. or you may wish to go for both.
 
Emirates refuse to reply to three seperate emails in which I have requested what the Force Majeure was.

Can anybody link or recommend an EU261 specialist agency to help with a claim?

Thanks very much.
 
An update...nearly two years later Flightright were unable to obtain compensation under EU261 from Emirates.
 

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