We had our 24 th of March flight to NZ cancelled by on the 21st of March but were not informed of this until the 23r d of March.
They claimed they could not refund because of the Qantas Covid 19 restrictions and gave us a credior that ends in February 2021. Qantas contacted me and informed me...
I am trying to challenge a credit from the 24th of March booked through Webjet who blame Qantas for the failure to refund.
I cannot contact Qantas as phone number does not operate.
Just looked at the Melbourne Airport site and when I was suppose to fly out of Melbourne on the 25th of March and on this site it stated that no Australian citizen was allowed to fly out of Australia from 12 pm on that day. Webjet and Qantas would have been aware of this before it was made...
I did not cancel...Webjet cancelled for me as I could not get on to their system and only found out about this on the 24 th of March when I was suppose to fly out.
No the process has been appalling. On the other hand Holland America who cancelled my cruise around Japan that was supposed to...
Yes that is true but my agent, Webjet state it is Qantas policy and it’s disclaimer that covers Covid 19 that governs it’s response of denying me a refund. But if Qantas cannot provide the flight then ACC guidelines are not followed.
There were no Qantas flights to Christchurch on the 24th of March and I had not been contacted by Webjet about my cancellation on the 21st of March as their infrastructure was down off shore! So I have lodged complaint with Webjet and Qantas...but if they don't reply I will contact the Airline...
What is on my mind is Qantas and their disclaimer to dismiss any claims for a refund of suspension of travel under Covid 19 provisions ….. proving it impacted on travel between 31 January 2020 to the 30th of April 2020. The disclaimer is "For the purpose of this policy , travel restrictions do...
I just got the response from Webjet that Qantas don’t recognise border closures or self isolation as a reason for not travelling in their covid 19 disclaimer that relates to the cancellation of my flight to New Zealand. Since I booked the flight on the 1 st of March I have not been able contact...
We are supposed to travel with Qantas on a ticket bought through Webjet.... tomorrow to New Zealand. This ticket was bought on the 1/03/2020. Of cause we cannot travel to New Zealand! Qantas refer me back to Webjet but they keep telling me to wait until the last 48 hours....well it is and no...