Recent content by William Kilner

  1. W

    How long did Qantas take to process your refund for cancelled flights?

    We had our 24 th of March flight to NZ cancelled by on the 21st of March but were not informed of this until the 23r d of March. They claimed they could not refund because of the Qantas Covid 19 restrictions and gave us a credior that ends in February 2021. Qantas contacted me and informed me...
  2. W

    How long did Qantas take to process your refund for cancelled flights?

    I am trying to challenge a credit from the 24th of March booked through Webjet who blame Qantas for the failure to refund. I cannot contact Qantas as phone number does not operate.
  3. W

    Qantas Revenue booking cancellations (under covid19)

    I think this letter in the West Australian yesterday(2/04/2020) sums up what a lot of people think about Qantas.
  4. W

    Qantas Disclaimer for proving Covid19 is a valid reason to o refund

    Just looked at the Melbourne Airport site and when I was suppose to fly out of Melbourne on the 25th of March and on this site it stated that no Australian citizen was allowed to fly out of Australia from 12 pm on that day. Webjet and Qantas would have been aware of this before it was made...
  5. W

    Qantas Disclaimer for proving Covid19 is a valid reason to o refund

    I did not cancel...Webjet cancelled for me as I could not get on to their system and only found out about this on the 24 th of March when I was suppose to fly out. No the process has been appalling. On the other hand Holland America who cancelled my cruise around Japan that was supposed to...
  6. W

    Qantas Disclaimer for proving Covid19 is a valid reason to o refund

    Yes that is true but my agent, Webjet state it is Qantas policy and it’s disclaimer that covers Covid 19 that governs it’s response of denying me a refund. But if Qantas cannot provide the flight then ACC guidelines are not followed.
  7. W

    Qantas Disclaimer for proving Covid19 is a valid reason to o refund

    There were no Qantas flights to Christchurch on the 24th of March and I had not been contacted by Webjet about my cancellation on the 21st of March as their infrastructure was down off shore! So I have lodged complaint with Webjet and Qantas...but if they don't reply I will contact the Airline...
  8. W

    Qantas Disclaimer for proving Covid19 is a valid reason to o refund

    What is on my mind is Qantas and their disclaimer to dismiss any claims for a refund of suspension of travel under Covid 19 provisions ….. proving it impacted on travel between 31 January 2020 to the 30th of April 2020. The disclaimer is "For the purpose of this policy , travel restrictions do...
  9. W

    Cancelling [VA fare rules & COVID-19 uncertainty]

    I just got the response from Webjet that Qantas don’t recognise border closures or self isolation as a reason for not travelling in their covid 19 disclaimer that relates to the cancellation of my flight to New Zealand. Since I booked the flight on the 1 st of March I have not been able contact...
  10. W

    Have you had to change/cancel travel due to COVID-19 (involuntarily or voluntarily)?

    We are supposed to travel with Qantas on a ticket bought through Webjet.... tomorrow to New Zealand. This ticket was bought on the 1/03/2020. Of cause we cannot travel to New Zealand! Qantas refer me back to Webjet but they keep telling me to wait until the last 48 hours....well it is and no...
Back
Top