Recent content by Tonkatough | Australian Frequent Flyer
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Recent content by Tonkatough

  1. Tonkatough

    Ask The Pilot

    Apparently, NZ has disappeared! Can you spot the problem with this map?
  2. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    ThanksMEL_Traveller. I think it is not so much the QANTAS 12 month limitation (which has been established in this thread to not apply) but ACA's limitation of being limited to deal with claims within the last 12 months.
  3. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    Since the ACA is limited to 12 months, does anyone have any suggestions on alternate avenues?
  4. Tonkatough

    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    I had the same experience with my recent 280k booking that was ticketed within the hour straight after I was off the phone - Hobart call centre I think. CSA was worried about QR flights dropping off. He said my credit card would be charged immediately, ticket received within the hour, then...
  5. Tonkatough

    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    Business for me, included two QR flights so I was mindful of the experiences of others on this site with sudden unexplained losses of QR flights before being ticketed. Fortunately for me, was ticketed within the hour - Hobart call centre I think.
  6. Tonkatough

    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    Thought I'd share my positive experience with my latest OWA 280k booking - 16 flights, 34,987 miles. The Qantas call centre staff seem to cop some flak here, but not in my recent experience. After researching and deciding on my flights, I spent 20 minutes on the phone to a particularly helpful...
  7. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    Thanks - what would the best avenue(s) be?
  8. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    Here is the latest response from QFF to ACA: Dear ACA The attached itineraries are for 2017 and 2016 and are not eligible. Mr ** can speak directly to Loyalty however ACA cannot pursue due to the timeline being longer than 12 months. Regards Qantas Considering that 5 emails to QFF, 2 phone...
  9. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    Here is the reply from Qantas to ACA: Dear ACA Qantas Loyalty have advised they do not do retrospective adjustments unless there was an error and the examples Mr ** has provided were correctly managed. For any number of reasons and in consultation with our partners terms and conditions change...
  10. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    I let this go for a week or so with the intention of going to the ACA, then today received a call from a Sydney number QFF rep with a Philippine accent. It took 16 minutes to establish that the only position QFF were willing to take was that my claims were invalid because they dated back to...
  11. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    And interesting that the QFF reply refers to my 'claim for Qantas Points' rather than the "claim for missing points and status credits caused by an error in the milage used by QANTAS to calculate points and status credits between KUL and BKK" in my initial email.
  12. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    After a period of silence, then an email reminder, here is the latest correspondence received: To assess your claim for Qantas Points we'll need you to send us copies of relevant documents. On receipt of this documentation, we'll be happy to credit your account as soon as possible. We require...
  13. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    Thanks - have replied to QFF to that tune and will await the next instalment. Even though the link provided by QFF is wrong, any thoughts on the 12 month time period for this type of claim?
  14. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    In my ongoing email correspondence with QFF regarding the reasoning for not crediting this error for flights taken more than 12 months ago, what do people think of QFF's reasoning: Firstly, I was directed to: Frequent Flyer FAQs | Qantas Points Then, I was advised: "please know that the number...
  15. Tonkatough

    Was the Distance between BKK & KUL being Deliberately misstated by QFF? [Now Fixed by QFF]

    I've done this route a lot, so just went back and submitted a claim for 6 KUL-BKK return flights over the period 2016-2018. Like the previous post, I'm not so confident about the claims prior to the last 12 months but hopeful for the claims within the most recent 12 months. Will let you know how...
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