Recent content by timster

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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    Current Qantas Involuntary Downgrade policy ... distinguished more by its omissions than its inclusions ... https://www.qantas.com/agencyconnect/au/en/policy-and-guidelines/changes-reissues-and-refunds/involuntary-downgrade.html Previous detailed Fare Refund Table PDF (circa 2012 forward)...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    Fair point re emotions. I just read some of the Emily's Parents thread again. That gets my back up every time. But I do think it's important to challenge some of the specious notions underpining airlines' current behaviours in the strongest terms. We also need to be aware that the people...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    They usually get much more than 'something'. In the over-booking situation, they got to sell your seat to someone they had no right to sell it to. Their gamble failed. They received the price of two business class seats, when they only had one available. They are already profiting from the...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    Not if you're flying home with a bad back (hence J booked) for a family emergency. But the airline can't make judgements on the extent of individual hardship incurred. Or apply a low-ball figure. The airline stuffed up. They pay the penalty (for a delayed other flight that's 150% of original...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    It would be good in an ACCC submission to assemble some real illustrative examples to show how airlines currently deal with these situations - with some (anonymous) details of the pax involved included to personalize / humanize the impact of downgrade - and then outline how under a new policy...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    On reflection I agree that the option of upgrading in a 'downgrade' redress policy is contradictory. ;) However I think it needs to be a clearly stated requirement (somewhere) that a downgrade cannot be the outcome if there is a seat available at least one class higher. And yes my first...
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    Here are some suggestions from me on suitable forms of re-dress for downgrade following from the above Principles, to be offered in the following order, at the passenger's discretion to accept or refuse, and documented in a Downgrade Redress Agreement form signed by both parties ... 1. If a...
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    Qantas Business Class customers bumped to economy in Tokyo

    I have started a new thread for members' contributions to a draft policy on Downgrade Redress ... https://www.australianfrequentflyer.com.au/community/threads/drafting-of-consumer-driven-downgrade-redress-policy-please-contribute.97584/
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    Drafting of consumer-driven Downgrade Redress policy - please contribute

    As a result of yet another egregious abuse by an airline of the legal vacuum regarding downgrade regulations, AFF members are beginning the process to draft a consumer-driven policy for consideration by the ACCC and/or other relevant authorities with legal oversight of the airline industry...
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    Qantas Business Class customers bumped to economy in Tokyo

    Good to hear. Now while we're waiting for the ACCC, the next logical step would be for AFF to draft our version of what we think the downgrade policy should be. Then present that to the ACCC and the airlines for a determination. This area should be driven by consumers. With direct experience of...
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    Qantas Business Class customers bumped to economy in Tokyo

    These situations will never be resolved properly as long as it is just single passengers venting on just about the only option available to them, an internet forum. Qantas has weathered that storm before (eg Emily's Parents), and will do so again .. and again. The only way that will change is if...
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    Qantas Business Class customers bumped to economy in Tokyo

    I weaned myself off Qantas after the Emily's Parents debacle. Went over to Star Alliance. It's now some years since I have flown with Qantas. It just made me so angry that such compensation behaviour is legal, and that a 1st world airline would engage in it ... just because they can. And that...
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    International Airports- Best and Worst.

    BKK is very high on my list of worst airports built since 2000. With SIN and HKG to model itself on, and to which it aspired, it fails dismally. Arrivals concourses are like an underground carpark. But least they have motorized walkways to traverse the huge distances. Departures has fewer...
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    Tax deductibility of premium cabin travel

    Business need not be the only purpose of a trip on which you claim the cabin upgrade (or indeed the entire fare cost, if your employer covered zilch) for premium cabin travel to/from the business location. The ATO recognizes that business trips often include a private / leisure component. But...
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    Monumental Stuff up by Qantas

    I humbly disagree that there is a greater downside to breaking the QF shackles here. But it depends on how wedded the OP is to chasing points, award flights, upgrades, etc. And how profoundly disgusted she is with QF. For me, I was not heavily into the former (but still 'hooked'), and extremely...
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