I would bet that if after waiting for a call back & it came after the 1 hour wait time you informed that you had booked with Virgin in the meantime ,would that maybe shake the system up a bit ,or would they say sorry but we are just so busy!No wonder other airlines are getting more bookings.The...
Wouldn,t it be nice if the referrer got the points & the referred got the other bonuses,it might just get more longtime card holders to refer more new customers.Look after your exisisting clients Amex.New card holders get points to go to USA or London ,I get points to go to Sydney maybe.
Wouldn,t it be nice to give something to long standing card holders,all these offers to attract new card holders .Having had an Amex since 1977 I have never had any offers like this.I bet if I wanted to cancel they wouldnd,t care.the philosophy these days get new clients,p...s off the old ones.