Recent content by SurryHillsFlyer

I thought about that at the time and now wish I did.

It was. I was booking a flight for the following weekend and I accidentally chose the wrong day. I realised my mistake within minutes of making the booking and phoned the hotline. They stated that as the flight was leaving within 30 days, I could not automatically receive a refund but as a...

Also, I just contacted the Qantas Travel voucher hotline and the best they could offer was "Maybe if you start emailing every day it will hurry them up?"

Hey, I'm a Gold FF. I had to cancel a flight for an emergency June 6th. I was told I had received a $500 flight credit and to "kindly allow max 4-8 weeks for it to be processed." After 8 weeks I contacted Qantas August 1st, was told the voucher "is being processed" and then after a few...

Hi, just wondering if anyone is having a similar experience. I requested a refund for COVID affected flights worth $4100 on Jan 2nd. I was told the refund would be processed in 6 weeks. The booking occurred on the Singapore website, and one of the 6 flights booked was operated by KLM Called...

Hi, just wanted to make sure, if I am flying Sydney to Alice Springs via Adelaide, do I get SC for each flight? Sorry if this is really basic question, thanks!

I was able to get through after 2.5 hours on hold for a reward flight that had already departed. The operator was great, apologised for the long wait times, completely understood the circumstances and refunded the points.

This is what I received in April: Hi SurryHillsFlyer, Some of you have been asking us questions about how your Status extension will work. Sorry we weren’t clear in our email to you a few hours ago. Your current Status will be extended for a further year1. Since we weren’t planning on...

Hi all, just wondering if there has been any info on VA increasing services during July school holidays. Sorry in advance if that has been asked, but I haven't been following all this too closely lately. Cheers!

Has anyone had any luck getting a refund rather than a travel bank credit? My next flight has just been cancelled by VA so wondering what my rights are.

Thanks for the insight everyone! Pity to hear about the inconsistent service.

Hey everyone, To this point I haven't made use of the Platinum offer with Europcar / Hertz. I only got my Ps in my late 20s and in November will progress to a full license. I was just wondering what AFFers experience of the programs are and if there is a beneficial time of year to join (eg. Is...

Hi, I'm a WP and am travelling to Cairns with a couple of mates in July. I want to treat us to Business Class via the Platinum complimentary upgrades. When I dummy book for 2 pax, there is Business Reward availability. However this disappears with 3 pax. The particular flight I am looking at...

Hi all, sorry if this has been asked before... I know that to use one of the Plat upgrade tokens you need to be booked on a flexi/freedom fare. What about if you are booked on a reward flight? Cheers

Sorry if this question has been asked already, but can you fly ahead on a reward fare?