Recent content by Stingray2102

Yesterday i received my JB Gift Card orders for April 5th, 6th and 7th. :D Still waiting on one more ordered on April 8th.

Okay then. Its still not clear though whether the credits are still held with Virgin and are in control by Flight Centre, or if Flight Centre are holding onto the credits themselves....

I saw this before too but this was posted before the government decided to underwrite a minimum domestic network operation for Virgin (and Qantas) late last week - which as far as im aware, Virgin are still operating despite going into Voluntary Administration.

It actually falls under your credit card travel insurance policy in the event of travel provider insolvency, so the amount is covered by insurance - however there is usually an excess for this type of claim.

Ah yes i found the form - lets hope Flight Centre update their own policy/form in due time, especially with all the consumer backlash they are getting! Stories like this on A current Affair should hopefully be putting the pressure on!

I had the same problem with my original booking agent not replying to me for over 2 weeks (thinking he'd been stood down). I thought about trying the online form but the problem with the form is that there are only 2 options to choose from under "What would you like to do" - "Re-book to a future...

Nothing to even stop Australian carriers from running their flights overseas (I'm sure there were still foreign nationals needing to travel back home to places like Hong kong, Singapore etc.), they have cancelled all the flights due to commercial reasons.

Just called the bank (CBA) and told them that the airline cancelled the flight without an acceptable alternative, and so Flight Centre are now unable to provide me what i paid for, but are still trying to deduct their $300 fee for the privilege of a refund. She agreed with me and submitted the...

The main problem is that their standard Terms and Conditions on cancellation fees are intentionally vague, especially in the instance of involuntary cancellations caused by the airlines. https://www.flightcentre.com.au/booking-terms-condition Any reasonable person would interpret these T&C's...

Ive submitted a chargeback with my bank as I'm in this situation myself where Qantas have cancelled the flight and issued a full refund to Flight Centre but Flight Centre persist on deducting their $300 fee from the refund. (Its bad enough that the refund might take up to 12 weeks...) Will let...