Recent content by Rick93

In my case, I couldn't change passenger name online.

Thanks. That covers it. Three months. I'm good.

Plus, you'll pay for the use of their 'phone customer service' ... which is 5,000 points. I got charged 9,000 points for a 'change of name', plus 5,000 points for doing it over the phone. ( it could have been the other way round ? )

Question here too ... Departing Sydney in June 24 for Paris. Stay only 10 days. Australian Passport expires in November 24 ( after 10 years ). Will I need a new one BEFORE departure ?

Hope I can ask this question here .... If I have QF Club Membership, and booking a PE flight on EK metal, but with QF flight number ... Will I get QF Lounge access ( at Sydney departure and at Dubai stop-over ) ??

'Time Traveller' perhaps ?

Out of curiosty ... How many points did they deduct for 'fees' ??

PJs ... LOL !! When travelling in economy from Brisbane to Sydney, on 1st. January this year ... I was 'freezing' cold. Uncontrollably shivering. I knew something was 'wrong'. Runny nose. Sore throat. Lethargy and no interest in eating anything ... or DRINKING alcohol ( really strange !! )...

I know the issue has been 'fixed' to some degree ... But I had a similar low level issue, with changing the NAME on a J ticket from Sydney to Brisbane. I had much the same 'run-around' with Call Centres. My delay in getting the job done, was because I didn't have anymore QFF Points sitting in...

It's GONE !! Account now shows Platinum AMB.

You would think, it's not 'that hard' to do .... As I said, I know my account had been updated, with the addition of newly awarded points. They 'could' have down-graded me at the same time ...

I just received my 'points' from NYE stay at Sanctuary Cove IC. AMB weekend. Got about 14,000. So, they 'updated' my account. STILL shows Diamond AMB, even though my expected expiry was 31st. December, 2023. Plus, I might add ... that I picked up COVID whilst there !!!

My advice exactly ... As soon as any upgrade comes through .... GET A SCREENSHOT !!

Arrhhh !!! Success !!! They caved in, when I pushed the concept of the QCAT to them. I mentioned, the civil standard of 'balance of probabilities', and that they published the upgrade on my logged in page etc. etc. Whilst sitting in the Club Lounge, the Duty Manager rolled up, with a new set...

I have stayed there several times, and always booked 'club' as an AMB. I too had basically, every stay upgraded to Q'lander. But on this occasion, when they 'changed' my booking back to 'basic' .... they even lost the name of my daughter, whom I listed as a secondary booking name ( for her...