Recent content by RichardMEL | Australian Frequent Flyer
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Recent content by RichardMEL

  1. RichardMEL

    Changes to inflight service and offerings

    I only thought QF did hot towels on international anyway? I recall they were on domestic too but not for quite some time. Never really bothered me to be honest. And very understandable removal in these times. The others are clearly cost. Given the low load factors I am sure the flights are...
  2. RichardMEL

    Qantas booking cancellation (under covid19)

    Yes I saw that from Cranky. I agree it is an incredible change. Dare I suggest a carrier like EK could wear that cost, but that's a whole other argument that isn't really relevant to the customer side. As for EK's "backend" - two things. 1. EK uses SABRE and not Amadeus. Different...
  3. RichardMEL

    Qantas booking cancellation (under covid19)

    ahem. they should.
  4. RichardMEL

    Discontinuation of Qantas Chauffeur Drive Service

    Sneaky? I don't agree. Clearly they're looking to cut costs wherever they can.. and they've given two weeks notice so people could reasonably make other arrangements rather than expecting a car to show up tonight and getting nothing. The real sneaky would be if this does not return when things...
  5. RichardMEL

    Qantas booking cancellation (under covid19)

    (I had written a very long and tedious post about this whole thing but removed it on reflection ) ). I will just write this. Removing a "Refund" button from a web page generated in the frontend (the website) is relatively trivial. That is not a function of the backend. Changing in bulk expiry...
  6. RichardMEL

    Qantas booking cancellation (under covid19)

    (for reference Darwin is DRW and Perth is PER) I would still leave it. It's hardly likely they are finished with flight cancels... however given the unreasonable timing of the return sector you probably have some grounds to call and request a refund as that schedule change is not acceptable?
  7. RichardMEL

    Qantas booking cancellation (under covid19)

    Re working with developers "West of Perth" :D that raises another issue... one of difficulty with change management and delays. Some years back I worked for a major Oz Telco in a role involving systems sizing, capacity planning and the like. At that point I worked for a contract consulting...
  8. RichardMEL

    Qantas booking cancellation (under covid19)

    ALso programming on top of legacy systems is not something just anyone can do, and I doubt it's something that could be worked out in mere hours. Remember QF almost certainly will have stood down a lot of their staff in IT as much as other areas of the carrier to save costs. I know a number of...
  9. RichardMEL

    Qantas booking cancellation (under covid19)

    tbh I've always thought that the restriction on credit vouchers that they are bound by the original fare rules and thus one must "buy up" using a voucher to be pretty crappy. I had always wondered if that was a technical limited or a policy one. Probably policy, but it is hard to know. Thinking...
  10. RichardMEL

    Qantas booking cancellation (under covid19)

    Very interesting indeed. Thank you. I suspect this is easier with a "live" booking in the system vs a credit voucher created from a PNR (specially as we all know QF's implementation is a real kludge unlike using an off the shelf product from the GDS - if one exists on Amadeus).
  11. RichardMEL

    Qantas booking cancellation (under covid19)

    OK but you understand that all of that stuff was decided and worked on way before any of this stuff (ie CV) descended, put a lot of people out of work and the focus on a company like QF into other areas. I am NOT defending QF but trying to be realistic about the situation. Just because of the...
  12. RichardMEL

    Qantas booking cancellation (under covid19)

    Sure, but implementation? It would be a nightmare I would imagine... And it's not like any company, let alone QF, has idle resources sitting around to do niche things like this. and while I grant that many people have been forced to put off trips to various places for reasons raging from...
  13. RichardMEL

    Qantas booking cancellation (under covid19)

    Walloper - two thoughts on your J trip to LAX. 1. I would wait till a) flight is cancelled and/or b) QF extends the voucher/refund date (it seems fairly certain they will have to). That way you should be able to get a refund 2. I think it is likely fairly certain than WHEN (not if :) ) things...
  14. RichardMEL

    Qantas doesn't care about priority boarding

    I wonder what the mix of status pax to regular is anyway at this point in time. Given the overall loads are going to be less and less for all the reasons we're well aware of... I can see both "sides" of it. I'm more for the notion that in this situation just board the 20 pax and not worry too...
  15. RichardMEL

    Qantas extends current status for 12 months

    I have been warned? I'm sorry how bloody arrogant of you. Telling people to leave thread and the like. Who the hell do you think you are??? Will a REAL moderator please remove all these posts (including mine). That would be appropriate. I have followed the appropriate procedure and reported...
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