Sorry, I guess I didn't finish the story. The VA website did show a 737 in the booked flight details and the flight was unchanged. We made it home on the 737 like normal. It just seems crazy that we got this email at all. And we know some others did too, because we queried it on checking into...
A week before my booked flight, I received an email from Virgin Australia stating...
My wife, who was included in the same booking also got the same email. The message gave details of what was and wasn't changing (no food and presumably no extra leg room) and suggested we contact the Guest...
I've used TripCase for years. I switched to it after I got sick of Kayak crashing all the time. TripCase works pretty well but doesn't seem to be getting much active development. It looks nice on the phone and it delivers timely alerts about flight delays. The biggest hassle is that it often...
Hi @RAM, I did book in Australia using AirNZ's Australian-facing web site. However, I checked the ACCC web site just now, and they have FAQ pages that explicitly address this kind of thing for Covid-19 related cancellations. They say that credit notes are perfectly acceptable as long as (a) they...
Thanks for finding that, @kyanar. It looks like they added the example of pandemics after February. But they always had "if outside of our control" then we can give a refund OR credit. Fair enough.
Actually, this also reaises an interesting question about travel insurance. If @Planes is unable to use their credit, can they make a travel insurance claim? I booked travel insurance at the time of booking my tickets to NZ, and I think that was before the pandemic really hit. Presumably...
I also had flights (for this September) between Aus & NZ cancelled by AirNZ. I rang them an asked for a refund rather than a credit. They declined after "checking with my supervisor", a couple of times. The conditions in my original ticket confirmation are just a link to the AirNZ web site. When...
Thanks for all the replies. To summarise the responses:
Jestar seems to disapprove of the practice
You might be able to get away with it (especially on other airlines)
Whether there's any point in trying is a matter of opinion
Hi All. Does Jetstar let you carry a cup of coffee on board? ie, buy a take-away cup with a lid from the terminal, then take it on board instead of drinking whatever Jetstar sells you?
Thanks.