Recent content by MMT3011

This is true. It's not the staff member's fault but I definitely agree, the company's service infrastructure does suck and needs a major overhaul.

I can believe that. After working at one of the big 4 banks and having to navigate multiple systems to lodge queries, process requests and do refunds. Your comment is spot on.

Thank you I was thinking about that, I will look into it. My refund is $1,083. It's a lot of money to me and I am peeved about the time it's taking. I lodged my 4th online complaint last Friday and have decided to do one every week for my record trail. They can't say I didn't follow up and...

I'm in the same boat. I've been following up since mid Dec because I lodged my refund request on 15 Oct. The delay for my refund is BPay and was told that once Qantas process the credit, it can take up to 4 weeks for BPay to refund. In addition, Qantas only submit BPay refunds once a week on...

I've been a regular reader of this forum and finally decided to join. I'm looking forward to reading and contributing to discussions.