And maybe some customer service training. Stood at the head of the Priority Queue for 25 mins the other day. Had at least a dozen staff walk past and ignore us and the person who was struggling with an issue. When finally served was told my selected seats (booked 3 months earlier) had been given...
A couple of weeks ago at MEL there as no cider, only a couple of different beers and a non-alcoholic beer. Selection and variety can be very poor these days.
Date
Flight #
DEP Airport
Lounge
Time
Guests
Comments
25/11
VA734
OOL
VA
0900
-1
29/11
VA745
MEL
VA
1400
-1
Family holiday - daughter has turned 18 so am short one guest invite.
I have had a guest that was planning to arrive at the MEL lounge 30 mins after me. I discussed this with the staff member at the lounge when I arrived and she said no problem. When he showed up, I scanned my boarding pass and added 1 guest, he scanned his and in we went.
Possibly was that - I assumed it was the toast machine. Last time I was in the BNE lounge I remember being served pancakes by the staff so assumed it would be same again.
BNE-CNS-BNE last weekend. Both ends enforced the priority boarding - even when I arrived late.
Priority baggage was a different story - it seems the orange priority bag tag means your bag will be last out at CNS. BNE was a different story - first bag off the carousel. Not sure if the issue is...
Was in BNE Friday morning and had the breaky wrap - pretty tasty. The sign also said pancakes with maple syrup, but they must have been the light version cause I couldn't see them anywhere :)
My SC's for January hit yesterday - and I got 26.
I never turned on auto transfer so assume I only got double points for December (I received 33 SC).
Looking into it a bit deeper it looks like I have received double SC for Dec and Jan with no cap - I spent just over $1300 in Jan at Coles/First...