Recent content by kcoulson

  1. kcoulson

    What hotel booking conditions are you accepting?

    Pre-COVID we always booked the cheapest price (non-refundable), with travel insurance as a safety net. Currently, we only book fully flexible. We recently had to cancel a trip to Darwin/Broome. According to the fine print, we should have lost quite a few thousand (between the rental car...
  2. kcoulson

    St George v Bank of Melbourne v Bank SA card question

    Put in an application for the BankSA card. So far, it has been very painful. The staff don't know even basics (did not understand dividends/shares - I had to spell the terms to them). They were also confused by salary sacrifice, non-profit organisation benefits, etc. I have had to call them...
  3. kcoulson

    Insure and Go. Wow, service! 😁

    Pushka - Did you have any problems with the new EU rules (giving credit rather than refunds) - with your travel insurance? We are in the same situation with a Greek ferry company. We have insurance with RACV, and I have been lodged portions of the travel insurance claim in sections (as the...
  4. kcoulson

    Krisflyer miles refunds - Taking forever! Anyone else with this problem?

    I just started cancelling our July 2020 trip. I just cancelled one leg, which explained that we would get a refund of taxes and points. It cost $225 US for a service fee to cancel though (which wasn't clear until it was done). I will claim costs on travel insurance. Another leg of the journey...
  5. kcoulson

    Luxury Escapes - beware!

    Who is your insurance company? Yes - the situation is very tough, since you booked based on your availability for certain dates. Was it a domestic or international LE package?
  6. kcoulson

    Luxury Escapes - beware!

    It was RACV - Total Travel Care. I read a CHOICE magazine article that recommended them. Of course, pandemics are now in their new policies.
  7. kcoulson

    Luxury Escapes - beware!

    We have a LE booking for July to Greece. After reading this thread - I'm going to claim on our travel insurance (which luckily included pandemic coverage - and was purchased in June 2019).
  8. kcoulson

    How many waitlisted flights should I book to be confident that I will get a result?

    I have booked business class flights (X4) to Europe in July 2020 - and I am now looking for flights home (during school holidays and the European summer). I have booked 4 waitlisted options back to Australia, but I am wondering whether that is enough? I have only found 1 option that isn't...
  9. kcoulson

    ANZ Frequent Flyer Black double points offer

    I received a letter in the mail with the double point offer, which coincided with the interest rate increasing (at the same time that interest rates are reducing). I think the double points lasted for a month, but I will need to find the letter to confirm.
  10. kcoulson

    Virgin Flyer Card - now 75k introductory points

    What about health insurance payments - could this be considered a semi-government transaction???? Am I safe making a $1500 payment (to health insurance) to count towards the minimum spend?
  11. kcoulson

    Vent - flights and airline changed- no warning

    They didn’t give us any information about the change. No - stand alone ticket. Not late - arrived hours early, and was in the queue as soon as it opened.
  12. kcoulson

    Vent - flights and airline changed- no warning

    Sorry don’t have the exact details on me - but from looking at my diary it was Friday 29th June on a 10:55am flight. It appeared to be leaving (we were in the Brussels airline queue to checkin). We got to the counter and were told that our tickets had been ‘cancelled’, and to see customer service.
  13. kcoulson

    Vent - flights and airline changed- no warning

    Yes, all contact details were correct. I received emails a week prior asking me to bid for upgrades (4 people and you had to bid for each section - Manchester to Brussels, and separately for Brussels to Stockholm). I had also logged in to my booking to check the luggage allowance, so there were...
  14. kcoulson

    Vent - flights and airline changed- no warning

    We booked directly with Brussels airlines.
  15. kcoulson

    Vent - flights and airline changed- no warning

    Yes, a little vent in frustration. Arrived at the Manchester airport this morning after flights from Melbourne - to discover at checkin that the Brussels airlines flights we had booked 9 months ago, had been changed with no warning (no email) to later times on Lithuania airlines. The time change...
Back
Top