Recent content by JRWhite

  1. J

    A Rant - Dealing with Qantas since COVID has been nothing but difficult

    UPDATE It remained a little unclear if the refunds team require me to waste another hour of myself driving across town to find another JP for another stat dec It is a nightmare trying to get confirmation from Qantas Attempt 1; Phoned this morning to seek confirmation. As customers are not...
  2. J

    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    That is assuming the member was not going to retain WP without the extension. May expiry : Grateful for the 15,000 points but I will earn enough SC to retain WP
  3. J

    A Rant - Dealing with Qantas since COVID has been nothing but difficult

    Yes, nuts that you have to spend $225 to try and get the case put infront of the right person. Expecting common sense, or appropriate compensation for some of the past issues and out of pocket costs with Qantas from my own past experience is simply not going to happen. Holding onto it simply is...
  4. J

    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    yes, I got that confirmation I am one of those members that will not need the extension as I will retain WP on forward bookings. However, I am not going to worry about only getting 15,000 while others get 30,000 as my frustrations with Qantas run much deeper than this and life is not fair...
  5. J

    A Rant - Dealing with Qantas since COVID has been nothing but difficult

    I see other members with bigger issues than mine, like losing reward bookings for much needed family holidays when a holiday probably has never been more needed with all the COVID madness and stress created for many over the last couple of years On paying extra for the new itinerary. I was told...
  6. J

    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    Thanks Matt, I have now accepted the points from the email.
  7. J

    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    I received the 15,000 points WP email but I would have / will retain WP anyway with forward bookings. However, it is a bonus so greatful even if others were who have already done enough flying to also retain got offered 30,000. To me the points are of more value the $50 promo code Questions...
  8. J

    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    If you have earn 500 or more status credits flying in this membership year, which it sounds like you will. You will get the maximum 500 status credit rollover, and hence will only need 700 status credits next year to retain WP
  9. J

    A Rant - Dealing with Qantas since COVID has been nothing but difficult

    Dealing with Qantas since the COVID outbreak has been nothing but difficult I probably now have some sort of flag that comes up when I call, labeling me a pest as nothing is ever able to be resolved in one call and promised call backs often fail to happen. In saying that - there have been some...
  10. J

    Slow posting of QFF points and SCs after a JQ flight

    Thanks - one of my claims was rejected for an unkown reason today. Annoying, however I have emiled qantas the booking and boarding pass so should get resolved eventually
  11. J

    Slow posting of QFF points and SCs after a JQ flight

    Frustrating Qantas told me that this was resolved prior to covid but is still an issue. It was averaging 6 weeks for me a few years ago when it used to post (maybe 4 years again in a 1-3 days automatically NZ based - Currently have 3 JetStar flight claims. My last Jetstar that was credited...
  12. J

    Slow posting of QFF points and SCs after a JQ flight

    Still waiting, despite the manual it now being 17 Working days since I lodged the manual claim as the Points / status credits had not posted.
  13. J

    Jetstar Issue: Credit Issuance for Max Bundle

    I have spoken to Jetstar. They will issue another voucher on the terms from 3 weeks ago from cancelling the original flight as this was an option at the time. sound like I will even get the $10 fee added to the voucher total. (wait 14 days) This however does not address the issue I have. When...
  14. J

    Jetstar Issue: Credit Issuance for Max Bundle

    Yes Max Bundle from the very beginning. two bookings - One for my son (separate booking ref) and one for myself. (1 person on each booking) The booking had to change 3 weeks ago as Jetstar cancelled the flight we were booked on, moved to a earlier flight over the phone and I also confirmed...
  15. J

    Jetstar Issue: Credit Issuance for Max Bundle

    Is anyone else experienced this ? I had several bookings that I paid for the Max Bundle for flexibility on a credit. The conditions were a credit could be issued with a $10 fee deduction. I cancel and converted the bookings to a credit online – value online of the pending credit was confirmed...
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