Recent content by jfl

I found they kept getting me to complete things online (which I prefer anyway). Problem is, the things I was calling about could not be done online. For example, I had a mixed class booking which had Y for outbound leg and F for the inbound leg of the booking. Was looking to change outbound leg...

It has become near-impossible to get reasonable service from any non-HBA and non-AKL call centre these days. I'm only Silver status so not possible to hit those call centres. I've encountered a number of issues: 1. The agents computer has an update and needs to reboot. They said they would call...

Agreed. Considering it's quite easy to hop on the Eurostar, then switch at Gare du Nord to CDG and get there in ~3 hours for under 60 euro if you book far enough in advance, it can save quite a bit of APD for not much time. Heathrow Express is 25 quid too!

And people ask why I fly out of EU instead of LHR...

Definitely worth waiting for the AU number to pick up, even though it takes longer... that is, if youi value your booking staying intact!

The reason I suspected the CSR was fibbing was that if I booked the itinerary through the website (SYD-LHR, FCO-DOH-JNB, JNB-SYD), I would not have to enter any APIS. Only passenger information. The fact they said I cannot amend the booking to fix the middle leg without APIS was surreal.

Yup, hit the nail on the head.

After multiple calls, my issue has FINALLY been resolved! I called 1300 025 396 at 6:15 AEDT this morning and was on hold for roughly 50 minutes, before reaching Emily in the Hobart call centre. She was immensely helpful and resolved all my issues in 15 minutes that the Fiji and SA call centres...

Flight still hasn't been ticketed, and now the QR FCO-DOH-JNB J leg has dropped off. Tried calling to fix and got through to SA callcentre straight away, but they hung up while I was on hold. This is beyond a joke...

Air France is not a Oneworld airline

That's my feeling too. They're currently communicating higher up and I asked them to keep me on the line until it's sorted. 90 minutes in so far!

Sorry, yes a little off-topic. SYD-LHR, FCO-DOH-JNB and JNB-SYD. I've flown these segments before and it's never been a requirement. Still on and off hold to this CSR, 1 hour in...

Has anyone ever had an issue where a ticket hasn't been issued do to not having the APIS completed (ie. passport numbers)? My tickets haven't been issued yet and the call centre rep is saying this is the reason...

Day of week Friday Time of call 12:50pm Number used 1300 659 116 Hold time 3 minutes Call Centre (if known) Fiji Matter resolved Rebooked flights to Europe yet again as some SYD-LHR J availability came up, as well as J seats on JNB-SYD to replace existing Y. Seats booked, but still...

Got a callback at 1:30pm, and my alternative ticket has been issued. Thanks to changes in fuel surcharges it was an extra $150 for two adults and an infant, however completely worth it for peace of mind. Femke from the Hobart call centre was extremely helpful!