Recent content by jdt

The new PDS comes out in March. The previous PDS combined with the "American Express Travel Insurance through Chubb Response to Coronavirus Disease 19" document is the coverage you get from them from 1st Nov 2021 until the new PDS comes out. Edit: I should have also stated... "may" is used...

They provided an addendum to the policy wording that covers the period between 1st Nov 2021 and when the new policy wording kicks in: https://www.americanexpress.com/content/dam/amex/au/insurance/pdf/Covid19_Cover_Statement_Insurance_with_Your_Card_Chubb.pdf

It looks like they only cover the 2 lower levels of travel advice from smartraveller.gov.au ("Exercise normal safety precautions" and "Exercise a high degree of caution") and won't cover you for "Reconsider your need to travel". Given the current reaction to Omicron, I guess it's possible that...

Yeah, I never got a call back from Citibank to confirm the cancellation of my Diners (they said they couldn't put me through to the relevant department to cancel my card while I was on the line, and that someone would call back). I called again, and eventually got it cancelled, and they...

A friend booked two first class tickets to Hong Kong the other day, and when someone else stated they wated to come along, he just logged back into the website and booked another. Three on one flight without doing anything special. I should say that he's a plat FF member... but I don't...

Even cancelling isn't straightforward with Citibank(Diners) I tried to cancel my Diners Club card today, as I don't wish to deal with Citibank anymore... I talked to a customer rep, who tried to put me through to another area to finalise the cancellation of the card. I was placed on hold for...

Agreed. I can't really comment on why they came to their conclusion, all I can say is that their customer service appears very poor - I find their lack of response, and rudeness in sending me a loan application form appalling. [BTW... I only had 3 things mentioned on my Credit Report... my...

Citibank are useless... I'm really disappointed with Citibank as well... I applied for a card from them (Plat Visa) and was declined. I received a letter saying that it was as a result ("either wholly or partly") of my Credit Report from BayCorp Advantage. I got a copy immediately, wondering...

In the process of rationalising my credit cards, part of which WAS to retire my ANZ Gold FF Visa and replace it with a CB Gold Visa, I've had the honour of dealing with CB's customer service. I have to say that the people I spoke to were very polite, and were in Australia! The downside is...