Recent content by Inuniform

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    Qantas Call Centre Long Wait Times

    4 hours on hold. Get through to OS call Centre. Explain my situation. I’m put on hold so he can investigate. 30 minutes goes by and I receive the QF ‘thank you for your call, have a nice day’. The end. Horrendous customer service.
  2. I

    Qantas Call Centre Long Wait Times

    Thanks. I don’t know if you remember but I’m the OP of this thread from 2016? https://www.australianfrequentflyer.com.au/community/threads/award-booking-cancelled-without-notice.77731/ Looks like it’s round 2, this time with 5 hours of call waiting.
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    Qantas Call Centre Long Wait Times

    I am back on hold again after adding additional flights to an award booking a few nights ago. I saw the new flights in ‘my bookings’ and figured everything was ok. Checked this evening and my QR flights have disappeared. Hopefully a quick resolution but nothing seems to be simple these days with QF.
  4. I

    Qantas Call Centre Long Wait Times

    Thanks for this but didn’t work for me. I got through after about an hour wait. They couldn’t authenticate my QFF number and therefore couldn’t help me with my booking. The number was described by the operator as a front desk for last minute ticketing for QF staff. Not sure if this will help...
  5. I

    Qantas Call Centre Long Wait Times

    I worked last night as a shift worker and during the night made 3 attempts to contact the call center. The times I called were 1230 am, 330 am and 530. I was not able to stay on the line long for any of the calls. Interestingly, the 330 am call said wait time was 1 - 2 hours and the other 2...
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    Qantas Call Centre Long Wait Times

    Yes, I called 13 13 13.
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    Qantas Call Centre Long Wait Times

    Called at 645 this morning. Call back offered stating wait time is over 2 hours. I was about to try and call back but thought I'd check here first and see that this is typical of calls today. The wait continues. Crossing my fingers that the flights I am after will still be there when I...
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    A OWA is one of the best use of points for a QFF, would you not agree? It makes sense that QF would try to extract some of that value away from the customer in their time of need. Raise points required, raise taxes, take away availability. All of a sudden it becomes too hard and I’m buying a...
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    Similarly, I believe my issue, where taxes for flights are nearly doubled after being added to a OWA itinerary, is QF gouging customers who have had it too good for too long. Wasn’t the increase in points for Award bookings meant to be offset by reduced taxes?
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    The difficult part of recreating the whole itinerary is finding availability on QR Nrt-Doh-Fco. Definitely something to consider, thanks.
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    On my above query. I have chased this up with QF. As can be seen in the attachment, these flights come to 284 Euro that amounts to around $445 aud, far more than the $834 I paid. QF have checked and told me the taxes I was charged originally are correct. The first part of my itinerary departing...
  12. I

    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    Yes, it was $834 extra. Thanks for the reply.
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    I added the below flights to a OW Award J itinerary this morning over the phone. I was charged $834.20 in taxes and surcharges. I questioned the Qantas CSR believing the taxes seemed high but they said they were right. Following the phone call, I checked the taxes for the last 3 flights...
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    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    Does anyone know what time JL seats are released on the QF booking site? Also, because I would have to ring QF to add flights to a booking, is there anything wrong with booking flights on a different ticket and then cancelling them while you’re talking to QF in order to hold the seats and add...
  15. I

    "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread

    I did look at this route but there was no availability around the 30th August to early September.
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