Recent content by helenaparis

  1. helenaparis

    Stranded by Vietnam Airlines

    Update: Back at CDG hoping to board VN10 at 5pm today. I have to get connection boarding passes at Ho Chi Minh airport as the Sky team advised. Wish me luck!!
  2. helenaparis

    Stranded by Vietnam Airlines

    Thank you. Sky Team were great but it took hours to get info and accommodation. Vietnam Airlines of zero assistance. Didn't seem to know their own flight was cancelled. Have to return to airport today to check-in for a new flight leaving at 5pm. Had to change separate connections in Australia...
  3. helenaparis

    Stranded by Vietnam Airlines

    Currently stranded at Paris CDG by Vietnam Airlines. Flight VN10 cancelled but they did not advise us. No-one at their check-in counter.
  4. helenaparis

    UpgradeMe pricing and success

    To date, I've had nothing but pleasant experiences with the VA call centre and have upgraded many flights using UpgradeMe bids. Responding to an email VA sent recently, I called regarding bids for 2 upcoming flights, one month apart. The first operator I spoke to was very polite, but unable to...
  5. helenaparis

    Vietnam visa - transit

    Thanks for your help MEL_Traveller. Our flights are arriving and departing from SGN so I think TWOV should be ok as we aren't leaving the airport.
  6. helenaparis

    Vietnam visa - transit

    Hi all, I would appreciate any advice here. We are flying to Paris, with layovers each way at Tan Son Nhat International Airport - and I am unclear if we require Vietnam visas, as we will definitely not be leaving the airport, but I don't seem to be able to find a clear answer anywhere. Does...
  7. helenaparis

    Virgin flight change query

    Thanks so much. I finally got someone on the phone after more than an hour, and they very kindly switched to a later flight.
  8. helenaparis

    Virgin flight change query

    Thanks, yes there is a late morning departure which would be better.
  9. helenaparis

    Virgin flight change query

    I received an email from Virgin advising my flight (business class) had changed to a much earlier flight on the same date. Do I have to accept this? It means it totally changes the trip. Thanks!
  10. helenaparis

    Qantas International Business Class Lounge [2 Guest on EY?]

    No, they are on Etihad. I would just like to do something nice for them as they are travelling from AKL with a 4 hour wait in MEL and they are in economy.
  11. helenaparis

    Qantas International Business Class Lounge [2 Guest on EY?]

    I have 2 friends who will be travelling on another airline the same day as me and I would like to know if Qantas will allow me to take them in to the international business class lounge?
  12. helenaparis

    AA Advantage Award assistance

    Thanks for your help anyway. I appreciate it.
  13. helenaparis

    AA Advantage Award assistance

    I realise its late but my plans changed unexpectedly, that's life! I am asking for advice, as I believe this to be a forum where one can do so and benefit from the experience of other travellers. Thankyou.
  14. helenaparis

    AA Advantage Award assistance

    I would like to find business class availability from Sydney to Shanghai return around late December, coming back early January, but cannot find any. I have called AA Advantage a few times but they say to check back another time. Does anyone know if I might have any luck with this at some point...
  15. helenaparis

    Qantas Call Centre

    I would, but I need to cancel an frequent flyer reservation that I am unable to cancel online....
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