Recent content by glennp

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    CEO retiring, what changes at Qantas would you like to see

    Too late, unless the new CEO has a time machine the brand damage overseen by Joyce is unrecoverable from my perspective. Dumping Mindpearl call centres would be a good start though as would allowing Qatar additional flights.
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    FINNAIR - new Business Class AirLounge seat

    Flew business PRG-HEL-HKG in May and found Finnair massively underwhelming. A320 business was so pathetic it was laughable. Had the empty middle seat not had "Enjoy your extra space" on the headrest it would have been no different to every economy seat on a half-full flight. Then the flagship...
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    Article: Qantas to Launch ‘Find My Credit’ Website

    Still trying to access the "FInd a Competent Mindpearl Call Centre" website, but have been getting the following error messages for almost three years: 400 Bad Request; 404 Not Found; 406 Not Acceptable; 417 Expectation Failed; 426 Upgrade Required; 429 Too Many Requests; 444 No Response; and...
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    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Just wondering what "We sincerely apologise to these customers" relates to. Is this an apology for: not reticketing my booking; for downgrading it from first to economy; for hours on hold; for hanging-up multiple times; for not calling back as promised; for not responding to any emails or web...
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    Airport bag handling video

    Nothing surprising in that video, by now does anyone seriously expect anything better? At least the level of contempt shown to customers and to their luggage is consistent. Not match-fit.
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    Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

    Too little, too late. Until the Mindpearl contract and Mr Joyce have both been terminated Qantas will not be an option.
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    Article: The Challenges of Booking Qantas Reward Tickets By Phone

    The only way to reliably change flights with Qantas is to rebook online and cancel the original booking. My flight was changed by Emirates, Qantas failed to re-ticket my flights, I called Mindpearl Manila multiple times and eventually they ticketed my first class booking in economy, I told them...
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    Qantas cancelled my Business Class classic reward and tried to charge me $3000 to reinstate!

    Back in February Manila downgraded my first class booking to economy then hung-up. Fiji and Cape Town were both completely useless. Cape Town denied my booking was in first and claimed they were unable to receive emails, so I couldn't email my first class tickets to prove they were...
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    New Qantas reservations call centre in Manila

    Just one more poorly trained offshore call centre to hang-up on us when the questions get too tough. Qantas will promote this as an enhancement but the reality is our chances of winning Call Centre Roulette (ie contacting Hobart) just got worse.
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    Qantas can't find my booking ref to refund points

    Don't hold your breath waiting for any response from Customer Care. I think I am up to five complaints between September and February, but no responses so far. I had two bookings disappear and a couple of refunds went missing too. Phoning Qantas was a complete waste of time (literally days!)...
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    Rewards seats changed from QR to QF without approval and from J to Y

    Qantas changed the time of my first class EK flight to Milan in February and failed to reissue the tickets. When I called I was told to wait 24 hours for the tickets to issue. That did not happen and I called again a couple of days later. Mindpearl Manilla then issued my tickets in economy...
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    Qantas extends status extensions until end June 2023 (previously December 2022)

    Only one but every issue I have had to contact Qantas over since September 2021 has been ignored. In one case phoning Qantas made the problem significantly worse when they ticketed my first class booking into economy, then hung-up on me. But credit where credit is due as I contacted them again...
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    Qantas extends status extensions until end June 2023 (previously December 2022)

    Congratulations Qantas on getting my status credit rollover correct without me having to contact you. This is a first since September 2021. If only I could get "Customer Care" to respond to any of my online requests or speak to someone competent (I know they exist) without being...
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    No e-ticket emails on changed flights?

    I have encountered this Qantas enhancement twice. The first time I immediately rebooked my international business class booking online then cancelled the flight that had not ticketed. The second time I made the mistake of phoning Qantas only for them to magically re-ticket my first class...
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    EK415 timing change [15 hours earlier]

    Nobody called back and I gave up trying to speak with anyone competent at Qantas. Fortunately there was still classic award availability in business, so I made a new booking and cancelled the one that Qantas messed up. When I get back I will try to get my points balance corrected as they...
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