Recent content by gidxg03

Flying out of Melbourne next week with Sri Lankan airlines in business. Anyone advise which lounge I will have access to? Can I access the Qantas international business class lounge?

We are flying into CDG terminal 1 early in the morning (7:30am) in a few weeks (flying Srilankan airlines). Just wondering if there are any options to have a shower on arrival as we cannot check into our hotel until 3pm. There is a hotel located in the airport but it’s past security and you...

Keep pushing and calling Qantas. Last year the same thing happened to me with an economy flight with Qatar (reward flight using Qantas points). Eventually Qantas opened a paid revenue flight with Emirates (they covered the cost). I got no where until I got a call from a team who were not part of...

As others have said EU type protection for Australian consumers is critical. It is a wild west out there with airlines having no accountability to their customers. And airlines have shown they cannot police themselves.

Just to confirm NAB have advised they will give the points. It took the ACFA complaint for them to do it though.

Yep true to form NAB are being a royal pain on this. I sent a complaint via their online form as the bonus points were not paid. They replied stating the terms and conditions were 18 months. So I replied with a screenshot of their advertisement and they still refused saying “the terms and...

Thanks for the advice. Would I be right in saying the 6K per person point charge for changes (adding additional flights via call centre) won't be charged as you cannot add flights to an existing itinerary online?

This has been answered before the but the answers I found were conflicting. I'm looking to book a Oneworld Classic Reward flight (looking for 2 business seats return to Europe so capping out at 318K points each). I don't quite have enough points for 2 so I wondered could I start booking online...

If I go into my NAB online banking and select products/credit cards then the NAB Qantas Rewards Signature Card terms state: This bonus Qantas Points offer is not available to existing customers who have received or are entitled to receive NAB Qantas Rewards bonus points for a new personal NAB...

I won’t go into the gory details again about my challenges getting Qantas to book me a flight from DXB-MEL post Qatar cancelation but suffice today Qantas finally issued my economy ticket flying with Emirates. The points and cash component covered the cost of them opening up a revenue seat with...

Which number did you call? Do you mind sharing the number?

No updates yet. No response from Qantas but the flight is still showing in my app but I know this won't be for long as I can see it is still not ticketed. The first time I submitted the online complaint it was only a few days before I had a response. With the latest issue I replied on Friday to...

Thought I had finally resolved my cancelled flights (DUB-DOH-MEL). Had someone call me from what she described as an escalation customer service. My completing an online complaint form seemed to have resulted in me getting this call. She apologised for all the hassle I’ve had and said she was...

Just an update on my efforts to try and sort this out as this may help someone else as I've seen the question asked before if travel insurance will cover the cost of revenue flights. I have activated cover through my NAB credit card. I called Allianz (who are the insurer) and explained Qatar...

Was your Qatar flight originating from the EU? If so you should chase compensation under EU261 (see earlier comments).