Recent content by ftm

We have clients affected with Ponant as well, and the current option only being the future credit. We’ve asked for a refund for some bookings (others are happy with the FCC), and still working through that option with them. We haven’t had success yet, but the game is still being played. I agree...

The non refundable CC Fee is an interesting one. When a merchant processes a refund, they do get a partial refund of the original merchant fee charged by the bank/card provider, however there is always a gap. So the merchant never receives a full refund of their costs, but they do receive...

I’m going to be the odd one out here and say we have a great VA rep who is very proactive and responsive and we have private fares and enjoy working with them! Their agency support is so much easier to contact, and the people you get on the phone are more helpful than other airlines. Everyone...

Qantas is not set up well to manage their transfer product. It is commonly a cause of frustration and mistakes, so much so that we have clients who refuse to use it any more. Too many drivers not turning up, or late, and examples like this where it isn’t managed properly. If a client booked a...

Often it is the pricing logic that the airlines put on their own sites. For example, Qantas will push you onto all QF codeshares, whereas a cheaper fare (quite legitimately, nothing dodgy) might be available if you mix and match QF flight numbers with EK ones. QF doesn't want to show you that...

If you had booked the LAX-LAS flight at the time of the others, then you would have been able to use the codeshare (and probably not paid for the sector, only the taxes because of the way the fares are built). Now that you have that flight booked, as a standalone flight, you will only be able...

It will happen when both flights are in the same PNR (not unusual for agency/corporate bookings). It isn't that they have their own PNRs (they have the same PNR, that is why they're showing). They will have their own airline reference numbers (one Sabre, one Amadeus). Depending on your TMC...

If the ticket was a VS ticket, then they will just reaccommodate you on CX. They’ll have a commercial policy on it and should not be difficult for Expedia to do. On a VS ticket, the offer shouldn’t be a refund as they have alternative partners. We’ve had a few to rebook (mainly on the LH/LX/OS...

April is a long way off and hopefully things have returned to something more normal by then. Two things come into consideration - one is the cancellation fee you’d have to pay now if you do cancel, secondly, is what the fare difference on your alternative might be between buying now and buying...

It will be Main Cabin, however on the VA codeshare, preallocated seating is blocked online. You need to book the DL flight number to be able to self manage the seating. The fare rules will be VA’s not DL’s and you’ll have the international baggage allowance, so the other aspects of Basic Economy...

That’s rather interesting. Cytric is an Amadeus product and Serko is a third party, so given QF is Amadeus, if anything you would think Cytric would be working better! Sorry, I don’t have any solution for the problem, but like you, find it interesting that the problem actually exists.

There is a Swiss fare that allows the open jaw over the Atlantic that typically works out well. Is this in Business or Economy?

For a time change, there should be no new ticket number unless the flight number of one of the flights also changed. QR have been going through a wave of schedule changes (5-15mins) lately but the flight numbers have not changed for the ones I’ve seen. There is no need to reissue a ticket for a...

With a VA Premium Economy fare, the domestic US flights will always be eligible for Delta Comfort (W Class). The fare will price in either Delta Comfort or Main Cabin, so depending on how it was booked originally, it might have always been in Y. If that is the case, then you may not be able to...

It sounds like the reservation wasn’t ticketed and the airline the cancelled the seats out, or the fare expired and it was more expensive the following day. What time of the day was it booked on the 3rd? Late in the day?