Recent content by flyertom

Another Qantas promise not delivered... I called Qantas about refunding our COVID Qantas credits. Their response was that the tickets can't be refunded as the original tickets were "non-refundable tickets". More Qantas lies!!

My colleague had pre-allocated seats. Not OLCI. But should it matter if you have pre-allocated a seat or not? Shouldn't you just get what you pay for? Why pay for business when Qantas is just going to downgrade you anyway?

We have just arrived in Tokyo. As it turned out, at the very last minute my colleague was returned back to Business. Way to treat your customers so poorly Qantas! The thing that really annoys people about this behaviour by an airline is that they spend so much time selling people of the value...

It seems Qantas are mistreating so many customers... My colleague on QF21 to Tokyo has been downgraded tonight. He was full fare paying Business, turned up early for the flight. Did all the right things... And finds out at check in he has been downgraded. The piss-poor response from Qantas...

Does someone know what these two products are like? Do they both have a fully flat bed product rather than an angled-flat product? Is one better than the other? Has anyone seen a review of either product? Thanks

I just flew SYD - LAX on the new mattresses, and my view is that they are such an outstanding improvement to the point of being the most comfortable business class bed I have flown. They are a little warmer than the old 'mattress', but that is well and truly made up for with the significant...

re: Qantas launches "Aquire" business frequent flyer program. Thanks Markis. If this is the case, then the marketing by Qantas about being able to give points to your employers is a bit of a fallacy... the FBT on the donation of points isn't far off the value of the point (whatever that might...

re: Qantas launches "Aquire" business frequent flyer program. Has anyone thought of the Fringe Benefits Tax implications of using these points for pleasure or to give to employees rather than using them for business? It seems this could be an incredibly expensive exercise if subject to FBT.

Thanks for the great responses. It turns out it was a problem with Corporate Traveller - getting dodgy info out of them when they weren't prepared to do the work.

I had upgraded a flight a couple of days ago from flexi to business using points. I then was running late for my flight so rang Virgin a few hours before to defer my flight. I was told that if I changed the flight, then I would lose the upgrade and forfeit the points. They said this was in the...

I hear the new QF app comes out in a couple of weeks. Given the existing web app is pretty good, I'd expect this to be a pretty powerful piece of software. Does anyone know of what functionality they are going to add?

The Lounge staff said you could also use your complimentary upgrade vouchers.

Business upgrades in Melbourne Lounge - trial Despite massive frustrations with their website, Virgin are getting some things right... Virgin are trailing Business upgrades on Velocity points in their Melbourne lounge (no need to do it 3 hours ahead via the frustrating Velocity call centre)...

Thanks todt. Good point. The problem is that like many people here I genuinely WANT to fly Virgin over their competition but their website and the Sabre changes are driving as back to the red roo. I haven't flown Virgin in some weeks whereas previously I flew at least two sectors a week -...

Does anyone have any idea of when the Virgin/Velocity website will work? I've been flying the competition (sadly) because of continued frustration with the website. I thought that it might have been fixed given the Sabre change was some months ago, so booked Virgin to fly tomorrow. But sadly...