Recent content by EtihadAirways

Hi there, please email [email protected], so our Etihad Guest team can assist you with the family membership and clarify the email you received. Thanks. *Ivy

Hi Jusrus, as per our current agreement with Velocity, Gold Guests will receive 15 kilos (weight concept) bonus allowance in addition to their ticketed allowance. The maximum allowed weight per bag is 32 kilos. For further clarification on Velocity Benefit, you'll need to contact Virgin...

Hi Shedboy. I would like to look into it further for you. Can you please let me know if you have an existing case number? You mentioned you have been in touch with one of us. On which channel was it, and under which name? If it's easier, just drop us a Facebook private message, and we'll check...

Hi There, you can get in touch with our Etihad Guest team directly at [email protected] for further assistance. Or contact us with your account details via our social media channels. Thank you. *Zoe

Hi Dale, I can see from your previous tweet we're trying our best to assist you. However, at this minute, we're not able to move other guests once they have chosen their seat selection. We shall get back to you via Twitter if anything gets changed. Thank you. *Ari

Hi Thibault. Feel free to send us your booking references via private message on our Twitter or Facebook channel, and we will check with our airport team for you. Thank you. *Ari

Hi there, sorry to learn about what happened. Please send us your case number or email address via pm, or to any of our social media channels e.g. Facebook Messenger, Twitter . We will look into it and follow up your claim. Thank you. *Ari

Hi there, you can check https://www.etihad.com/en-ae/experience-etihad/lounges/ and see if you like to pay to enter the lounge for your transit time in Abu Dhabi (AUH). I hope this helps. *Isi

Hello there, if you like to check for the costs it's best when you check with our Contact Centre. They can give you the exact charge for an upgrade with your fare. Click the link to check for your local number. https://www.etihad.com/en-ae/about-us/contact-us/ Let us know if you need anything...

Hi there, find more details here: *Isi https://www.etihad.com/en-ae/about-us/etihad-news/archive/2018/etihad-airways-and-no1-lounges-launch-the-house/

Hi there, can you please send us your mother-in-law's booking reference in a private message here, or one of our Social Media channels (Twitter, Facebook, Instagram), so we can have a look into her booking and advise you of the upgrade options. *Ivy

Hello Davestan, if you're holding a 795 Virgin Australia rewards ticket, please check the availability of the extra legroom seat at the time of check in. Thanks. *Ari

Our flights to Perth will be suspended from October 1. All guests that have booking for this date or any date after October 1 will be rerouted via Sydney or Melbourne, or they can get a refund of the ticket. You can call our Contact Centre to assist you with both options. *Marc

Hi Gravity, how do you know you flight is overbooked? What is your flight number? We can then check it for you. Also when there are still seats available in another cabin the flight is not considered overbooked. ;) *Isi

Hi there, we are sorry to hear about that. Please send us your Etihad Guest Number in a private message and we will follow it up with our Etihad Guest Team. Thank you. *Marc