Recent content by EmilyP

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    Downgraded from Business Class.

    ... I am going to request Admin close this thread until I have some more updates. I will be happy to answer any queries via PM in the meantime.
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    Downgraded from Business Class.

    I would just like to thank everyone on this thread who have been supportive and provided great feedback and points of view. It is much appreciated. Emily P
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    Downgraded from Business Class.

    Hi, I believe I explained in a much earlier post that the specialist appointment was not booked in advance. It was booked while my parents were in the States as my father suffered some health setbacks while there. But could you clarify how this situation could have been avoided by my parents...
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    Downgraded from Business Class.

    Very true. I would have thought Qantas made enough money legitimately, instead of needing to take if off pax unethically.
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    Downgraded from Business Class.

    Or an esky, depending on the value of FF points in the future :mrgreen:
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    Downgraded from Business Class.

    Yeah, no way they will use the points. Probably will just buy a fridge or something from the FF store.
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    Downgraded from Business Class.

    Yep, it seems their response could be paraphrased as 'too bad, so sad'. We are talking about a fare refund of just under $3000, instead of the $1250 offered. So really Qantas are happy to shaft loyal customers for the princely sum of approx. $1500. Strange seeing as I saw Mr Joyce on TV the...
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    Downgraded from Business Class.

    Hi All, Please find below Qantas' response to my parent's complaint (names and booking numbers removed): Dear Mr and Mrs xx_ Thank you again for taking the time to discuss your experience with your booking xx_X. As you are aware Alan, Leigh and Lesley have asked me to get back to you...
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    Downgraded from Business Class.

    So what is a reasonable time that you think my parents should wait for a refund? And I think a few people would disagree with your assertation that this thread should be closed
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    Downgraded from Business Class.

    **Non-eventful Update** Hi All, So after hearing nothing from FC on Monday or Tuesday, Mum and Dad dropped into the FC office today. After a search of their database, FC have stated they have received no funds from Qantas in relation to the fare difference refund request. FC have promised to...
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    Downgraded from Business Class.

    Thanks for finding this Pushka!
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    Downgraded from Business Class.

    Red Roo, I appreciate your role on forums such as this, but nobody is disputing that my parents have been speaking to QF. Unfortunately it is the tone and context of these discussions that is a let down.
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    Downgraded from Business Class.

    FC manager didn't know what the $$ is until it gets released by a batch on Monday. I agree with a PP that the constant allegations of 'misrepresentation' by QF 'PR' are laughable. I will update on Monday if there is any news. But I can state without hesitation that my parents will be...
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    Downgraded from Business Class.

    Interestingly enough, my parents were contacted by QF about 10 minutes after I posted my comment this morning. They were advised that funds were released to them by QF on November 2nd. That was news to my parents and the exact amount and location of these funds are yet to be determined. FYI -...
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    Downgraded from Business Class.

    Good Morning All, A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up. Will definitely come back and update you all when I have some news. Edited to add that Flight Centre have just advised it can...
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