Recent content by Dvg

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    Changes to Travel Insurance Activation

    Pardon the dumb question but if after 7/2 I purchase an airline ticket on the card at say $1200 does that qualify me to still get the free travel insurance, asking as a 73 yo with no pre-existing conditions who’s cost of bought cover has almost doubled. It seems the actuaries have determined 72...
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    Article: Qantas’ Mysterious Downgrade Compensation Policy

    That old adage about “….. the circus moves on” will almost certainly apply to qantas. Once the media hoopla dies down all the Blah we love you Blah we are truly sorry Blah will once again just be hollow rhetoric from the new ceo and board etc. vote with your wallet move on asap.
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    Qantas fare discrepancies

    Manila/Melbreturn 18/05 - 9/06
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    Qantas fare discrepancies

    Hi all just wondering if anyone has any clue as to why this is happening, I’m trying to purchase a qantas flight on their website, seems simple enough, however when I get to the payment page the advertised fare has increased by about 10%. Thought it might be a glitch so logged out and logged in...
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    How long are you waiting for a response from Qantas Customer Care?

    Posted this on May 5th still no response
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    New Qantas reservations call centre in Manila

    I have used the call centre in Manila a few times their service was very good although they have to defer to qantas for most things
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    What is Qantas playing at?

    Interesting read “The men who killed Qantas“ by Ken Benns I think.
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    New Qantas reservations call centre in Manila

    Have had a number of contacts with P’pinnes call centres over the years and pretty much always had good service, trying to help within the limitations of their role.
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    How long are you waiting for a response from Qantas Customer Care?

    Gold member. Wanted to change the date of an international flight, went through the process online a number of times, each time at the final stage received the generic error message “ problem please call us blah blah blah”. The website allowed the date change fare difference etc, just crashed at...
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    Article: ACCC Seeking Submissions on Qantas Flight Credits

    I’m trying to change the return date on an international flight which, according to my booking, I can do myself online no problem. Process works right up until you want to make the payment and get the confirmation then hey presto the generic error message comes up. Please contact us or start...
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    Article: ACCC Seeking Submissions on Qantas Flight Credits

    Just coincidental that today we get the Mea Culpa email re wait times from Stephanie Tully, “we understand, we apologise, we love you blah blah blah” and as usual a backhander to the people who want to deal with a real person….
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    Qantas Call Centre Long Wait Times

    Imagine if senior managers from Virgin were reading this thread and said “ let’s do a Status Match” wow would that wake Qantas up… Yes I know I’m dreaming
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    Hotel quarantine experience when returning to Australia

    I returned to Melb on 30/3 with Qatar at an outrageous price and did the 14 days at Crown Promenade. Process On landing at Tulla was very efficient, social distancing in special arrivals area, details taken at 2 different areas then through the back doors onto the tarmac to the designated...
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