Recent content by dcooper

I approached naysla on LinkedIn as the service has gone downhill and was handed to the complaints team that didn’t solve one issue. It’s deplorable at the way we are treated as a cash cow for this organisation and the app they have given us is useless. My question is now what’s next? Obviously...

The concierge service was amazing if you knew how to extract value out of it. I’ve had dinner reservations done across the world, gifts delivered and even them being able to help me on a trip to find a restaurant or recommend things to do. The app doesn’t provide that same level of service...

Well just received the email about platinum concierge only now for travel. Well it seems as if platinum customers are not important customers but have to cop a $1450 fee… Time to look around. What are your thoughts?

yet the american express credit card transaction schema has a field for transaction in local time zone.... Its strage some work and some don't which for a global company is just bad technology development. I actually got access to the American express US features the other week. They still get...

Hi All, I'm just starting to travel again and it seems as if you can only use your travel credit for 1 item from your itinerary. So i can't use it to book my flight and my hotel since the new changes. This is absolutely ridiculous... I'm also surprised that the Australian Travel team are no...

I completely agree. There has been no effort put into this. If I wanted the Australian I would get it through Apple news along with magazines etc. it’s just like I’m prepaying for things. Amex seems to be neglecting its platinum card holders and are trying to hobble things together. My card is...

I agree it’s like they just did a google search and picked the top result. Why can’t the team actually consider what would be great for us and deliver value and quality?

Just called Amex Platinum around what they are doing for customers during the current crisis since we are not able to use our benefits of the charge card and essentially they are not doing anything except double credits till the end of June. Apparently that shows that they care about their...

That’s exactly what I was told and then I rang concierge and they said the complete opposite that those benefits were used all the time... how stupid do they think we are?

I was speaking to someone today and they meantioned that not only to raise a complaint but also to post your view on Facebook. That way it is visible to the general public. I posted mine and they said with all the cuts the card is still competitive so I’ve asked them to prove it.

Got my email today and I’m not impressed. Even the car service has been cut down to Australia only. What the? The customer service manager was telling me that they removed the benefits because no one was using them. Hogwash. Concierge told me the exact opposite. The call centre just tells you...

I just spoke to the travel team and omg the service has gone down hill. 1. The quote I was provided didn’t have the right dates in it it was months different 2 you want to talk around an existing booking you go to voicemail and when I finally got through the person I spoke to didn’t seem to...

Hi All, Has anyone noticed the drop in service levels for platinum? I’m now bounced to the overseas call centre all the time and they refuse to send you to the Aust call centre? You call platinum travel and the phone rings out and says the building is being evacuated? You email platinum travel...

I recently posted on Amex's Facebook page around my 15 year anniversary with them. It seems they now censor what gets posts as Citibank sent me a lovely gift for my birthday. It took me 3 weeks of chasing them to get a social media reply. Apparently we are now being looked after by the...

Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c A flight to nz is worth over $500. They should be replacing the flight with the equivalent flight value. American express is really starting to annoy me with the cuts in value for the cards. You would think...