I got through on Monday, then was on hold for 1 hour before getting someone. I got the all lines a busy message but tried again straight after and got in the hold queue.
Sent in mine and my wife's on Tuesday around 10am and we both received the processing email Sunday around 1:30am. FYI we sent the screenshot of our activity account that had our names and velocity numbers.
Hi,
I am hoping someone can help me. I am trying to figure out how many status credits my family will earn on our family holiday. I think I have figured out the return to trip from Adelaide to LA (getaway fare) (via Brisbane their via Melbourne back) should earn me 50 status credits each way...
Don't think it is, I didn't get the email but my wife did (even though I have flown more than her), went into my account and the Double Points offer was there for me to activate.
I read somewhere this is a rule for the other "The House" lounges they operate elsewhere, the only reason I remembered is because we are flying to LA next year and have a 4.5 hour stopover in Brisbane and am hoping the don't have the same rule for "The Lounge".