Recent content by Ausgirl

That's the email I am using, the latest one sent 2 weeks ago.

Still waiting. The airline is not responding to either my agent or myself despite multiple attempts from both of us. This has now been 6 months! One things for sure, when we do get to go to Vietnam, I will spend more and not book with Vietnam Airlines - I get the wait for payment, it's the...

Still waiting :(

Interesting. My original request for refund instead of the credit they gave me went in around 21 April but not sure it went through properly but they have actively started chasing it as they have now sent it 3 times. I guess it is just a waiting game. My flights were for April 9. Good luck...

Finally got the Novotel Saigon refund processed, apparently will take 10 days to hit the account but they sent me proof that they have processed their end, so that is a start. I had posted on VN Facebook page and emailed them, still waiting and likewise, 5 tickets from Aus to Vietnam with...

Lucky you! I'm still waiting. Also fighting with Novotel Saigon Centre who have not refunded yet despite the Accor policy. This is so frustrating! Glad to see someone is making progress.

I was due a refund confirmed by both Accor Central Res before I cancelled a booking for April in Vietnam. The hotel will not refund. Followed up with Customer Care, who agreed a refund was due under the policy so they reached out to the hotel. Since then, Accor has changed its cancellation...

Thanks for the response. After me hassling them on Facebook and via email, they have said my agent can process a refund (I booked through an on-line agency) but that it may take 3 months to receive the refund. The agent successfully put the refund request through but said that it would take 3...

Has anyone been successful in getting a refund rather than a credit for Vietnam Airlines? I'm also not impressed that the credit expires this year and the chances of us being able to travel internationally this year are super slim. With 5 tickets, it's about 7.5k worth.