New to Marriott, or perhaps you've let your elite hotel status lapse? Marriott Bonvoy offers a Gold and Platinum status challenge. It's free to start a challenge, and you don't need to already hold status with any hotel loyalty program. The Marriott Bonvoy status challenge is available to all program members. You can request a challenge by calling Marriott Bonvoy or getting … [Read more...]
Hotel Loyalty Programs
Hotel Loyalty Programs is a popular topic at the Australian Frequent Flyer. Many hotel chains have generous loyalty programs which reward guests for their overnight stays. We cover Accor, Hilton, Hyatt, IHG and the Marriott hotel programs.
And when it comes time to leave your hotel, your hotel loyalty program may give you free access to various departure lounges at the airport!
Macquarie Bank will discontinue its Hilton Honors Macquarie Platinum credit card, the only co-branded credit card of any hotel loyalty program in Australia, from 1 May 2019. Macquarie Bank already stopped offering its popular Hilton credit card to new cardholders last year. Now, it has advised existing Hilton Honors Macquarie Platinum cardholders that from 1 May, they will … [Read more...]
The Marriott Rewards, Starwood Preferred Guest and The Ritz-Carlton Rewards programs will combine under a new brand from next month. On 13 February 2019, the three programs will merge to become the "Marriott Bonvoy" loyalty program. This will be the final step in the ongoing merger of Starwood and Marriott. The Starwood Preferred Guest, Ritz-Carlton Rewards and Marriott … [Read more...]
Most hotels take customer service very seriously. And it's not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business - especially for high-end hotels. At some hotel chains, it is standard practice to leave a … [Read more...]
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price when this is not always the case. Trivago, which is owned by Expedia, is an aggregator website that compares the cost of hotel rooms on different booking websites. Customers can search … [Read more...]