Most hotels take customer service very seriously. And it's not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business - especially for high-end hotels. At some hotel chains, it is standard practice to leave a … [Read more...]
Hotel Loyalty Programs
Hotel Loyalty Programs is a popular topic at the Australian Frequent Flyer. Many hotel chains have generous loyalty programs which reward guests for their overnight stays. We cover Accor, Hilton, Hyatt, IHG, Marriott, and the Starwood Preferred Guest hotel programs.
Read our guide how to transfer SPG points for travel on different airlines for an example of what can be done with hotel loyalty programs.
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price when this is not always the case. Trivago, which is owned by Expedia, is an aggregator website that compares the cost of hotel rooms on different booking websites. Customers can search … [Read more...]
Last weekend, the long and arduous process of merging Starwood Preferred Guest (SPG) and Marriott Rewards accounts began. The SPG/Marriott Rewards merge began on 18 August. The process has been taking longer than originally expected, but the new combined loyalty program is slowly starting to take shape. Merging your SPG and Marriott Rewards accounts If you already have … [Read more...]
The latest IHG PointBreaks list has just been released, and there are two Australian hotels included. IHG Rewards Club points can be redeemed for hotel stays or transferred to a range of airline frequent flyer programs. When redeeming for Reward Nights, hotel rooms normally cost between 10,000 and 70,000 points per night. But there are some great deals to be found in IHG's … [Read more...]
When booking accommodation, you have the option to book hotels direct or to use a third-party website like Expedia or Booking.com. If you book directly with the hotel, you can earn points and status with the hotel's loyalty program. But you won't receive any hotel benefits if you book with a third party. So, is there any benefit in booking hotels through a third-party … [Read more...]