Macquarie Bank will discontinue its Hilton Honors Macquarie Platinum credit card, the only co-branded credit card of any hotel loyalty program in Australia, from 1 May 2019. Macquarie Bank already stopped offering its popular Hilton credit card to new cardholders last year. Now, it has advised existing Hilton Honors Macquarie Platinum cardholders that from 1 May, they will … [Read more...]
Hotel Loyalty Programs
Hotel Loyalty Programs is a popular topic at the Australian Frequent Flyer. Many hotel chains have generous loyalty programs which reward guests for their overnight stays. We cover Accor, Hilton, Hyatt, IHG, Marriott, and the Starwood Preferred Guest hotel programs.
Read our guide how to transfer SPG points for travel on different airlines for an example of what can be done with hotel loyalty programs.
The Marriott Rewards, Starwood Preferred Guest and The Ritz-Carlton Rewards programs will combine under a new brand from next month. On 13 February 2019, the three programs will merge to become the "Marriott Bonvoy" loyalty program. This will be the final step in the ongoing merger of Starwood and Marriott. The Starwood Preferred Guest, Ritz-Carlton Rewards and Marriott … [Read more...]
Most hotels take customer service very seriously. And it's not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business - especially for high-end hotels. At some hotel chains, it is standard practice to leave a … [Read more...]
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price when this is not always the case. Trivago, which is owned by Expedia, is an aggregator website that compares the cost of hotel rooms on different booking websites. Customers can search … [Read more...]
Last weekend, the long and arduous process of merging Starwood Preferred Guest (SPG) and Marriott Rewards accounts began. The SPG/Marriott Rewards merge began on 18 August. The process has been taking longer than originally expected, but the new combined loyalty program is slowly starting to take shape. Merging your SPG and Marriott Rewards accounts If you already have … [Read more...]