Many frequent flyers will be familiar with the scourge of the airline industry that is fuel and carrier surcharges. These are arbitrary surcharges that many airlines add to the cost of a flight in the same way as they add genuine government taxes and airport charges. Sadly, the hotel industry has started to adopt a similar practice. "Resort fees", as they're known, are now … [Read more...]
Hotel Loyalty Programs
Hotel Loyalty Programs is a popular topic at the Australian Frequent Flyer. Many hotel chains have generous loyalty programs which reward guests for their overnight stays. We cover Accor, Hilton, Hyatt, IHG and the Marriott hotel programs.
And when it comes time to leave your hotel, your hotel loyalty program may give you free access to various departure lounges at the airport!
This week, American Airlines launched a new partnership with Hyatt Hotels. American Airlines AAdvantage members with Platinum or higher status have been offered a complimentary status match to an equivalent tier in the World of Hyatt program. So, in addition to benefits when flying, AAdvantage Platinum members can now receive perks such as late check-out and room upgrades when … [Read more...]
Accor's Le Club loyalty program is due for a brand refresh. From late 2019, Le Club will become Accor ALL, which we're told stands for "Accor Live Limitless". This will become the single, combined loyalty program of Accor's existing and newly-acquired brands - some of which still have their own loyalty programs. Hotel brands to be brought under the Accor ALL portfolio will … [Read more...]
An AFF member was mortified recently to discover an Australian hotel had processed $500 in erroneous charges after check-out. Mark3000 called the hotel to ask why their credit card had been charged $500 without their knowledge. The "aggressive" hotel manager claimed that this member had caused damage to the room. Mark3000 refutes this claim and the hotel has refused to … [Read more...]
Hotel loyalty programs can be useful if you stay at hotels often. Points can be put towards free hotel nights, and there are two hotel loyalty programs that even offer every fifth night free when booking with points. The Marriott Bonvoy program offers the "fifth night free" benefit to all program members when redeeming points for hotel stays. You don't need to have status, … [Read more...]