Following a resounding backlash from AFF members, Citibank has reversed its snap decision to slash the rate at which Citi Rewards points can be transferred to airline frequent flyer programs. Last week, Citibank provided no notice before increasing the number of the Citi Rewards points required for a transfer to Velocity Frequent Flyer and Singapore’s KrisFlyer program by up … [Read more...]
Citibank is a popular topic at the Australian Frequent Flyer. We provide tips, tricks and chat about the various Citibank credit cards available in Australia.
Citibank also issue cards which are branded by other companies. A good example of this is the Coles Mastercard which is great for travelling overseas due to there being no forex fee.
It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at Citibank. This member was flummoxed that the customer service representative required the full year (including the century!) of birth when verifying credit card accounts. Our members jump to share … [Read more...]