Contact Details

Please direct all queries relating to specific programs directly to the relevant customer service centre. We are not associated with Qantas, Virgin Blue or any other airline or loyalty program and can therefore not respond to queries concerning their specific programs.

If you are have a more general query, please visit our popular Online Community where you can post questions (or respond to other questions) in a public forum. 

Comments and queries regarding our website can be made at www.frequentflyer.com.au/community/sendmessage.php