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.. Hey all, just wondering if you could help me. Thinking of booking my ADL-SIN, SIN-LHR through Singapore Airlines now instead of with Qantas, $500 difference! BUT, the "Penalties" in ...
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  1. #1
    Junior Member Gunsh0tglitt3r's Avatar
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    Red face Singapore Airlines - Fares and Conditions..

    ..
    Hey all, just wondering if you could help me.
    Thinking of booking my ADL-SIN, SIN-LHR through Singapore Airlines now instead of with Qantas, $500 difference!
    BUT, the "Penalties" in their Fares and Conditions confuse me a little..

    Penalties
    FOR HKPROW TYPE FARES CANCELLATIONS BEFORE DEPARTURE CHARGE AUD 120.00 FOR CANCEL. NOTE - BEFORE FIRST FLIGHT DEPARTURE - AUD120 ----------------------------------------- CHILD PAYS FULL CHARGE - NO DISCOUNT ----------------------------------------- THE ABOVE CHARGE DOES NOT APPLY TO INFANT WITHOUT A SEAT. ------------------------------------------- IN CASE OF TICKET UPGRADE THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. AFTER DEPARTURE TICKET IS NON-REFUNDABLE IN CASE OF CANCEL. NOTE - AFTER FIRST FLIGHT DEPARTURE - NOT ALLOWED ------------------------------------------- IN CASE OF TICKET UPGRADE THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. CHANGES ANY TIME CHANGES PERMITTED FOR REISSUE/REVALIDATION. NOTE - BEFORE FIRST FLIGHT DEPARTURE - NO CHARGE ----------------------------------------- AFTER FIRST FLIGHT DEPARTURE - NO CHARGE ----------------------------------------- IN CASE OF TICKET UPGRADE THE ORIGINAL NON- REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. -------------------------------------------- A SERVICE FEE OF AUD60 APPLIES PER TICKET REQUIRING ISSUE/REISSUE THROUGH SQ TICKET OFFICES.


    Does this mean I need to pay $120 at check-in? And $60 if I can't print a copy of the ticket sent to my email and need them to issue me a ticket at check-in?

    Haha, sorry if this is basic.. but it really isn't clear to me!

    I just don't want to have any extra costs I don't know about!

    And do SA's have extra taxs? I read something about "blah blah tax not added".. Can't remember the exact works now! Ohh.. Maybe I should do a mock booking again and get the correct wording.. unless you know what I'm on about..

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  3. #2
    Member sr81's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    No, unless you change or cancel your ticket you will not be charged any of these charges.

    AUD 120 will be due if you cancel the flight.
    AUD 60 will be due if you need to reissue. This could happen if you needed to change dates.

    If you pay what is due now, change nothing in the lead up to travel, then checkin as per normal on the date of travel then you will pay nothing extra.

    There is Australian legislation preventing airliners / travel agents from 'hidden' fees.

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    Established Member Alanslegal's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Quote Originally Posted by Gunsh0tglitt3r View Post
    Does this mean I need to pay $120 at check-in? And $60 if I can't print a copy of the ticket sent to my email and need them to issue me a ticket at check-in?
    No, you do not pay $120.00 at check-in. What it really means is that should you cancel your ticket, and you can only do so before the first flight is taken, you pay (or forfeit) $120.00. After the first flight is taken, the ticket becomes non-cancellable.

    Again No, you do not pay $60.00 if you can't print the ticket. What this means, is if you decide to change your booking (dates, flight etc) then SQ can charge $60.00 as a fee for issuing the new / revised ticket.

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    Established Member Alanslegal's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Too quick for me sr81!

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    Junior Member Gunsh0tglitt3r's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Ahh, awesome, thank you so much!

    Looks like I'm flying Singapore Airlines.. Sorry QF - you can have my $25 holding fee.. I'm still $500 better off now! Haha!


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    Senior Member dajop's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Quote Originally Posted by sr81 View Post
    AUD 60 will be due if you need to reissue. This could happen if you needed to change dates.
    Sorry to bring some more ambiguity for this, but don't date changes - within the validity of the original ticket -only require "revalidation" not ticket "reissue" (reissue usually for changing routing/class or extending validity of ticket)?

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    Junior Member Gunsh0tglitt3r's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Oh, that has just gone and confused me even more..

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    Senior Member dajop's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Quote Originally Posted by Gunsh0tglitt3r View Post
    Oh, that has just gone and confused me even more..
    Don't worry, the bottom line is:

    1) If you travel as planned there are NO additional fees
    2) If you need to cancel your flight before departure you will have to pay $120.
    3) If you only want to change dates (and these dates don't break any min/max stay rules ) it should be free. (although SQ seem to charge phone service fees in some countries)
    4) If you wish to change routing or stopovers - then a reissue fee of $60 applies.

    A TA/someone else may be better able to advise on what change would constitute a "TICKET REQUIRING ISSUE/REISSUE THROUGH SQ TICKET OFFICE" that the $60 would apply to.

  12. #9
    Member sr81's Avatar
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    Re: Singapore Airlines - Fares and Conditions..

    Beaten to it! As dajop said.

    Enjoy your trip. Let us know how it goes.
    Last edited by sr81; 28th April 2010 at 05:05 PM. Reason: Question answered

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    Junior Member Gunsh0tglitt3r's Avatar
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    Wink Re: Singapore Airlines - Fares and Conditions..

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    Yeah, everything should be good, I don't plan on making any changes, and if I do, in the scheme of things, it won't cost the earth to have the changes made!

    I sure will enjoy the flight!

    So excited, wish it was tomorrow.

    Thank you so much for all the input!


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